Accounting Technician

Company: City of Charlotte
Location: Charlotte
Posted on: April 1, 2026

Job Description:

Date Opened: Monday, March 23, 2026 12:00 AM Close Date: Monday, April 06, 2026 12:00 AM Department: Finance Department Salary: $24.00 - $28.39 Commensurate with Experience Welcome to the City of Charlotte Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions SUMMARY The City of Charlotte, Department of Finance, is seeking an Accounts Receivable – Accounting Technician within the Financial Services Division. This position reports directly to the Accounts Receivable Supervisor and is responsible for performing a broad range of duties related to billing, collections, and accounts receivable processes. Major Duties and Responsibilities Create invoices and loans by reviewing documentation related to services rendered by the City of Charlotte. Monitor and maintain customer accounts in the Accounts Receivable system by preparing reports, conducting account research and analysis, and assisting with reconciliations between subsidiary receivable systems and the general ledger. Track and resolve outstanding payment issues by reviewing weekly aging reports and generating statements and collection letters in a timely manner. Apply cash application procedures to process incoming payments, identify and execute necessary adjustments, and communicate with customers to resolve outstanding issues. Prepare and process invoices and statements for customers. Perform NC Debt Setoff tasks. Perform all duties of an Accounts Receivable Technician as needed to support team operations. Participate in system testing for upgrades, enhancements, or process improvements. Utilize advanced Excel skills, including formulas, functions, and pivot tables. Analyze invoices and account activity, including payment and spend history, to ensure accuracy and compliance. Provide excellent customer service to internal and external stakeholders. Work collaboratively in a team environment while also being able to perform tasks independently. Provide coverage for team members as needed. Review and resolve unapplied cash, unidentified payments, and payment discrepancies. Prepare and submit account adjustments, write?off requests, and refund requests in accordance with City policy. Maintain documentation and audit trails for all Accounts Receivable transactions to support internal and external audits. Assist with month?end and year?end closing activities related to Accounts Receivable. Set up and maintain customer accounts, including onboarding new customers and updating customer master data. Monitor compliance with City billing policies, contract terms, and regulatory requirements. Provide AR reports, payment status updates, and account research to internal departments as requested. Identify delinquent accounts and escalate for collections, payment plans, or legal action when appropriate. Assist with implementing process improvements to enhance AR accuracy, efficiency, and internal controls. Prepare and distribute recurring or specialized billing, including grants, interdepartmental charges, and service fees. Reconcile deposits, daily cash receipts, and electronic payment files. Assist with training new staff on AR procedures and system functionality. Minimum Qualifications High School diploma/GED with five (5) years of relevant work experience; OR Associate’s degree with three (3) years of relevant work experience; OR An equivalent combination of education and experience that provides the necessary knowledge, skills, and abilities to perform the essential job duties. Preferred Requirements Associate’s degree in Accounting or Finance. Three years of experience working with an automated workflow process. Proficiency in Microsoft Office (Word and Excel), including Excel functions and Word mail merge. Experience working in a remote or hybrid environment with flexibility to meet business needs. Knowledge, Skills, and Abilities Strong analytical and mathematical skills with a foundational understanding of accounting principles. High attention to detail and accuracy. Excellent organizational and time?management skills. Strong written and verbal communication skills. Sound decision?making abilities. Commitment to delivering high?quality customer service. Ability to understand and follow policies and procedures. Proficiency with ten?key and computer keyboarding. Ability to work effectively both independently and as part of a team. Ability to set goals, manage priorities, and meet deadlines. CONDITIONS OF EMPLOYMENT The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior. Our culture is to serve the community honorably. HOW TO APPLY Apply online. Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays. For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us . The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120. BENEFITS The City of Charlotte provides a comprehensive benefits package to eligible employees. Click here to learn more about the City of Charlotte’s benefits. The City of Charlotte is a drug and alcohol-free workplace.

Keywords: City of Charlotte, Gastonia , Accounting Technician, Accounting, Auditing , Charlotte, North Carolina