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Sales Manager

Company: Maya Hotels
Location: Gastonia
Posted on: September 13, 2019

Job Description:

Do you have previous hotel sales experience? Do you drive and deliver results? Are you outgoing? Do you enjoy event planning? Do you enjoy making sure guests and clients have an exceptional experience? We are looking for a outgoing and energetic Sales Manager to oversee the sales and marketing for our Hilton Garden Inn located in Gastonia, NC. At Maya Hotels we employ people who apply all of their care and passion to their jobs - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. Brief Job Overview: Develop and set revenue sales and marketing strategies for the hotel to ensure plans are implemented, results are monitored and sales goals are achieved. Regularly sell hotel rooms, meeting rooms, and food and beverage through direct client contacts. Role and Responsibilities Financial Returns:

  • Help increase the hotel revenue by conducting outside sales call, telemarketing.
  • Achieve budgeted revenues and personal/team sales goals and maximize profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans.
  • Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales.
  • Produce monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan People:
    • Involvement in the local community.
    • Manage dayto-day sales activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognize good performance.
    • Educate and train sales team that is responsible for developing new accounts, maintaining existing accounts, and implementing sales strategies. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
    • Work with other department managers to ensure proper staffing levels based on guest volume.
    • Live and demonstrate the Maya Hotels core values. Guest Experience:
      • Provide guests with information (example: loyalty programs, area attractions, restaurants, facility information) to enhance guest experience.
      • Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services.
      • Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the Sales office and prospective clients. Responsible Business:
        • Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department on solutions.
        • Develop awareness and reputation of the hotel and the brand in the local community.
        • Business attire and personal appearance are kept clean and professional and are in accordance with Maya Hotels Grooming Policy. A smile is considered part of the uniform.
        • Comply with Maya Hotels policies, procedures and Code of Ethics.
        • Perform other duties as assigned.
        • Promote a safe working environment.
        • Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary.
        • Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate set of cleaning chemicals and working to minimize tripping and falling hazards.
        • Be a clear thinker, remaining calm and resolving problems using good judgment.
        • Participate in helping the hotel recycle. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor. May also serve as manager-on-duty. Job involves working: Indoors and Outdoors. Requirements: Previous 1-5 years of Hotel Sales or Hotel Sales Manager experience required.

Keywords: Maya Hotels, Gastonia , Sales Manager, Sales , Gastonia, North Carolina

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