Counter Sales
Company: Hubbard Pipe & Supply Inc
Location: Gastonia
Posted on: September 15, 2023
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Job Description:
Hubbard Supplyhouse is seeking an energetic, self-motivated
individual to join our family-like atmosphere. We are a plumbing,
lighting, and irrigation distributor that assists local builders,
plumbers, and homeowners in the creation of beautiful living spaces
with kitchen and bath fixtures, as well as residential and
commercial lighting. We are a family owned, Christian company that
believes in taking care of our customers and employees. The ideal
candidate will have previous sales experience, enjoys working with
customers to help direct their vision into a reality, and excels in
a team first work environment. The Counter Salesperson will
increase sales and customer satisfaction by efficiently and
courteously assisting walk-in and telephone customers in the
selection and acquisition of needed products, by applying technical
knowledge to satisfy customer needs.Responsibilities And Duties
Customer Service Results and ResponsibilitiesAnswers incoming
telephone calls and greets customers who walk in the store. Handles
multiple customers and customer requests simultaneously while
maintaining a friendly and professional manner.Assists customers in
making product selections by asking questions and actively
listening to identify customer needs. Assists with system or
product troubleshooting and answering technical questions.
Identifies alternate or substitute products to meet customer
needs.Researches and sources product for customers using a variety
of tools.Enters sales orders into Eclipse ERP for invoicing or cash
payments. Processes customer returns and warranties following
company guidelines.Follows up promptly on all customer requests for
information, quotes, alternative parts and delivery dates.
Proactively communicates with customers about any expected delays
or issues with their order.Develops good working relationships and
rapport with customers. Greets regular customers by name.Maintains
the highest standards in cleanliness and appearance of the showroom
through stocking shelves, housekeeping, creating displays,
etc.Resolves customer complaints and disputes in a timely,
professional manner that balances customer requests with business
needs.Follows company pricing and credit guidelinesSales Results
and ResponsibilitiesPrepares and issues sales quotes following
company guidelines. Follows up on quotes to secure sales.Educates
customers/prospects re: the variety of products available for sale
and the benefits of shopping at Hubbard Pipe and SupplyIncreases
customer satisfaction and store profitability by proactively
recommending additional items a customer might need and promotions
that might interest them.Uncovers and communicates sales lead
information to outside sales staff and management.Promotes surplus,
sale, discounted and obsolete inventory to customers in order to
maintain proper inventory levels and communicates unexpected
increases or decreases in product demand and inventory to
purchasing or management.General Results ResponsibilitiesMaintains
knowledge of new and existing products and inventory by
participating in training, seeking knowledge from experienced staff
members and factory reps.Assists in receiving, shipping and general
warehouse duties as needed.Completes all transactions and necessary
paperwork accurately and in a timely manner.Benefits:Hubbard
observes 9 paid holidays each yearSales Incentive opportunity and
Christmas bonusAdvancement opportunitiesAfter an employee is fully
vested, they will also be automatically enrolled in the Hubbard
profit share programPI32452566-25660-ed070668b780
Keywords: Hubbard Pipe & Supply Inc, Gastonia , Counter Sales, Sales , Gastonia, North Carolina
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