Chiropractic Assistant/Patient Service Representative

Company: Kintegra Health
Location: Shelby
Posted on: June 23, 2022

Job Description:

Overview We are looking for a Chiropractic Assistant/Patient Service Representative to join our family. This position reports directly to the Practice Manager. This position serves two roles: as Patient Access Representative and as a Chiropractic Assistant (CA). The Chiropractic Assistant services important functions in the chiropractic care delivery system and is usually the first point where contact is made personally or by telephone. The dual role is to support the Chiropractic Department with appointment management, patient flow, record keeping, and patient education. This makes the position an integral part of the Chiropractic Department services. The Chiropractic Assistant's duties also support and help to develop the professional relationship between the Chiropractor and other providers and staff in the clinic that directly affects patient satisfaction and long-term clinical outcomes.Benefits:--- Health Insurance--- Dental Benefits--- $5000.00 of Tuition Reimbursement --- 403B Retirement, Company contribution of 4% & Company matching up to 4%--- Paid Time Off--- Holiday Pay--- Long-Term Disability --- Life Insurance --- Optional Benefits--- Employee Assistance Program--- Flexible Spending AccountsChiropractic Assistant Qualifications: Education: High School Diploma or GED.Experience: One year of medical or chiropractic assistant experience. Formal training from a vocational school in lieu of the preceding.Technical Knowledge: Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components.Certification/Registration: Reliable vehicle with required CA driver's license and car insurance coverage or proof of another form of reliable transportation to the workplace.Skills Required: Strong communication skills; both oral and written. Must have a professional & personable demeanor to maintain excellent working relationships in a fast-paced executive administrative environment.Other Skills: Ability to work harmoniously with many different personalities, maintain confidentiality and discretion, and deal effectively and tactfully with staff, patients, and the public Chiropractic Assistant Key Responsibilities:

• Using patient recruitment models, schedule appointments, answer calls, and make appointments for the Chiropractor
• Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
• Register all patients per CHC registration protocols. Ensure proper documentation and data collection/documentation.
• Ensure that all services provided have been checked out properly for each patient and reconcile the day's activities for appropriate billing.
• Review and verify patient coverage of insurance or other agencies and compute the charges to be paid by the patient.
• Arrange for collection of co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures. Inform patients of their outstanding balance, collect said balance if possible, and issue cash receipts when monies are collected.
• Balance cash register in accordance with the cash handling policy when needed.
• Call and remind the patient of his/her appointment.
• Follow-up on "no show" patients on a daily basis.Kintegra Health Core Requirements1. Patient First - An approach to care that holds primary, the well-being, and desires of the patient2. Build not Blame - Focusing first on finding fault with the process rather than the person3. Integrity and Honesty - Fostering an acceptance of openness, honesty, and fairness in words, deeds, and the use of organizational resources judiciously for both internal and external customers4. Cooperation and Flexibility - Related to an internal belief that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description5. Culturally Sensitive - Always working toward increasing one's ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one's own culture.Kintegra Health has implemented Covid-19 protocols for our current employees and new hires. We are committed to improving our society. For further information please reach out to Human Resources at .We are an equal opportunity employer and value diversity. PI182617223

Keywords: Kintegra Health, Gastonia , Chiropractic Assistant/Patient Service Representative, Sales , Shelby, North Carolina