Customer Service Representative

Company: Robert Half
Location: Taylorsville
Posted on: May 6, 2021

Job Description:

Ref ID: 03200-0011751045Classification: Customer Service RepresentativeCompensation: $14.25 to $16.50 hourlyDo you like the idea of working in a dynamic, rapidly changing call center? You might be interested in this Customer Service Representative position via OfficeTeam. Customer Service Representatives who love building solid customer relationships will be interested in this position, if they are articulate and highly skilled. This could be the Taylorsville, North Carolina Customer Service Representative position you're looking for, if you're available for a long-term temporary-to-full-time engagement.What you get to do every day- May support business development and client referral goals by actively cross-selling and referring customers- Contribute accurate, friendly customer service in a timely fashion- Field and send out send written business correspondence- Manage incoming telephone callsJob Requirements:- Strong customer service and office administrative skills- Comfort and confidence when interacting with internal and external partners and clients/customers- Critical thinking, problem solving, ability to work independently- Demonstrated experience performing extensive research to resolve complex customer inquiries- Supportive, positive attitude with a detail oriented demeanour applied to all tasks- 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired- Basic knowledge in computer software programs and office equipment- General familiarity with export customer service- Practical knowledge of Zendesk- Superior Customer Service experience preferred- Computer Data Entry experience highly preferred- Customer service experience- De-Escalation experience desired- Knowledge of Verbal De-Escalation- Adeptness in Call Center Customer Service- Resolve Customer Service experience- Demonstrated knowledge of import customer service- Background working with data entry- Excellent oral and written communication skills- Proficiency with Microsoft Office required - Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and InsightlyIf you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs. When you work with us, you're working with the best. has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms. Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information. -- 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ().

Keywords: Robert Half, Gastonia , Customer Service Representative, Sales , Taylorsville, North Carolina