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IT Support Technician - Charlotte

Company: Robert Half Technology
Location: Charlotte
Posted on: November 22, 2019

Job Description:

Ref ID: 03200-9502281827Classification: IT Support TechnicianCompensation: DOEProvide helpdesk support and resolve problems to the end user's satisfaction and requirement of the departments' goals.Monitor and respond quickly and effectively to requests received through the ticketing system.Assign tickets in queue to appropriate team member processing first-in first-out based on priorityEnsure each workstation has all required needs from hardware to software to peripherals.Install, test and configure new workstations, peripheral equipment and softwareManage PC setup and deployment for new employees using standard hardware, images and softwareAssist with onboarding/training of new usersAssign users and computers to proper groups in Active DirectoryMaintain inventory of all equipment, software and software licensesReport issues to the Helpdesk Manager for escalationPerform timely workstation hardware and software upgrades as requiredDocument internal procedures, change management as requiredSet up email on mobile devices, iPhones, iPads, etc. for designated end-usersStrong proficiency in supporting Windows desktop OS's (Windows 7, 8, 10)Intermediate knowledge of small business networking concepts is required (Active Directory, VPN's, firewall, routers, TCP/IP, etc)Completed industry training is a plus (MCSA, MCSE, MCP, CCNA, CCNP, A+, Net+, etc.)Previous experience supporting desktop pc users in a Help Desk role is preferred.Previous hands-on experience with small business networking.Technology doesn't change the world. People do. As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person. Leader among IT staffing agencies The intersection of technology and people - it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call. We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched. Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. -- 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Keywords: Robert Half Technology, Gastonia , IT Support Technician - Charlotte, Professions , Charlotte, North Carolina

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