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Lead Field Technician

Company: Global Guardian
Location: Gastonia
Posted on: March 14, 2023

Job Description:

Company OverviewGlobal Guardian is a provider of world-class security solutions, custom-tailored to the individual needs of its global client base. The company offers an integrated suite of best-in-class security services that help clients identify and mitigate the risks of traveling and doing business both overseas and domestically.Global Guardian offers a full range of security services, both domestically and overseas. These services include personnel tracking, emergency response, security and transportation support, intelligence and due diligence medical support, emergency and custom aviation, cyber security, and video surveillance monitoring. Global Guardian seamlessly integrates as many of these capabilities as needed and delivers them 24 hours a day under the close guidance of its Operations Center.At Global Guardian, our clients' safety and satisfaction is our top priority. We are hyper-responsive and dedicated to providing world-class service. Our Operations Center staff and local teams move in minutes and hours.Position OverviewThe Lead Field Technician will install, service, manage, and provide maintenance services to our clients in support of various projects. Their technical skills and experience in the electronic security industry experience will prove valuable to their success. They will be a core member of the team; customer facing, results driven, and ensuring the protection of people, property, and product.Job Responsibilities

Perform Installation and Service of various video, access control, locking hardware, intrusion, intercom, and other low voltage systems to ensure delivery to contract/scope of work as outlined in project documentation.Configure, test, and commission network and other communications equipment to confirm connectivity locally and at GSOC for monitoring.Ensure that all assigned installation projects are managed properly in accordance with Global Guardian Asset Security Technology policies and procedures.Interacts with and supports clients (internal and external) in support of installation and system repairs and maintenance.Maintain a high level of programming knowledge in IP Video Surveillance Systems, Access Control Systems, and related technologies.Interface with voice, telecommunications, and network personnel in support of SOC hardware, services, and vendors as needed.Prepare, monitor, and manage projects and project plans and provide training where required.Manage and or support special projects, as needed.Complete other tasks as assigned.Provide on call support and response as needed. Remote or physical response as necessary dependent of client and issue.Skills and Qualifications
Minimum five (5) years' experience in electronic security field in technician role.High School Diploma or GED required; College degree in technology/network related field preferred.Low voltage systems certifications and State low voltage license preferred.Experience with various security system platforms and related equipment including, but not limited, to NVRs, cameras, access control systems, intrusion systems, fire alarm systems, intercom systems, and respective software (Avigilon, Hanwha, Axis, Milestone, Exacq Vision, Lenel, S2, Ademco, DMP, Bosch,
A general understanding of IP addressing.Ability to write technical documentation and markup job documentation/plans.Ability to organize and perform job duties within a constantly changing environment.Works independently with the ability to make decisions on demand to meet customers' expectations.Experience with firewalls such as Fortinet, networking equipment (routers and switches).Ability to analyze data and services and make appropriate recommendations to improve service/reduce cost.Ability to effectively troubleshoot and accurately resolve problems.
Ability to understand and follow company policies and procedures related to job safety, including safety rules and regulations.Excellent customer service and interpersonal skills to interact effectively with internal and external clients and/or associates.Ability to coordinate and work alongside external labor resources.Working Conditions:
  • Client sites residential, commercial, and industrial
  • Regular travel, local and national and for extended durations. Potential to stay over weekends where necessary.
  • Flexibility to work beyond regular working hours of 8:00 a.m. to 5:00 p.m., Monday through Friday. Varying shifts and extended hours. Occasional weekend work.
  • Ability to lift and maneuver equipment overhead weighing upwards of 50 lbs.
  • Ability to operate lifts and/or work at extension ladder heights to conduct installations
  • Ability to enter crawl spaces and/or attic spaces for cable pathway and/or device installation.EEOUS applicants: Global Guardian is an equal opportunity employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.If you need reasonable accommodation with the application process, please call 1-800-381-2761, or contact us at by JazzHR

Keywords: Global Guardian, Gastonia , Lead Field Technician, Professions , Gastonia, North Carolina

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