Lead Field Technician
Company: Global Guardian
Location: Gastonia
Posted on: March 14, 2023
Job Description:
Company OverviewGlobal Guardian is a provider of world-class
security solutions, custom-tailored to the individual needs of its
global client base. The company offers an integrated suite of
best-in-class security services that help clients identify and
mitigate the risks of traveling and doing business both overseas
and domestically.Global Guardian offers a full range of security
services, both domestically and overseas. These services include
personnel tracking, emergency response, security and transportation
support, intelligence and due diligence medical support, emergency
and custom aviation, cyber security, and video surveillance
monitoring. Global Guardian seamlessly integrates as many of these
capabilities as needed and delivers them 24 hours a day under the
close guidance of its Operations Center.At Global Guardian, our
clients' safety and satisfaction is our top priority. We are
hyper-responsive and dedicated to providing world-class service.
Our Operations Center staff and local teams move in minutes and
hours.Position OverviewThe Lead Field Technician will install,
service, manage, and provide maintenance services to our clients in
support of various projects. Their technical skills and experience
in the electronic security industry experience will prove valuable
to their success. They will be a core member of the team; customer
facing, results driven, and ensuring the protection of people,
property, and product.Job Responsibilities
Perform Installation and Service of
various video, access control, locking hardware, intrusion,
intercom, and other low voltage systems to ensure delivery to
contract/scope of work as outlined in project
documentation.Configure, test, and commission network and other
communications equipment to confirm connectivity locally and at
GSOC for monitoring.Ensure that all assigned installation projects
are managed properly in accordance with Global Guardian Asset
Security Technology policies and procedures.Interacts with and
supports clients (internal and external) in support of installation
and system repairs and maintenance.Maintain a high level of
programming knowledge in IP Video Surveillance Systems, Access
Control Systems, and related technologies.Interface with voice,
telecommunications, and network personnel in support of SOC
hardware, services, and vendors as needed.Prepare, monitor, and
manage projects and project plans and provide training where
required.Manage and or support special projects, as needed.Complete
other tasks as assigned.Provide on call support and response as
needed. Remote or physical response as necessary dependent of
client and issue.Skills and Qualifications
Minimum five (5) years' experience in
electronic security field in technician role.High School Diploma or
GED required; College degree in technology/network related field
preferred.Low voltage systems certifications and State low voltage
license preferred.Experience with various security system platforms
and related equipment including, but not limited, to NVRs, cameras,
access control systems, intrusion systems, fire alarm systems,
intercom systems, and respective software (Avigilon, Hanwha, Axis,
Milestone, Exacq Vision, Lenel, S2, Ademco, DMP, Bosch, Alarm.com).
A general understanding of IP
addressing.Ability to write technical documentation and markup job
documentation/plans.Ability to organize and perform job duties
within a constantly changing environment.Works independently with
the ability to make decisions on demand to meet customers'
expectations.Experience with firewalls such as Fortinet, networking
equipment (routers and switches).Ability to analyze data and
services and make appropriate recommendations to improve
service/reduce cost.Ability to effectively troubleshoot and
accurately resolve problems.
Ability to understand and follow
company policies and procedures related to job safety, including
safety rules and regulations.Excellent customer service and
interpersonal skills to interact effectively with internal and
external clients and/or associates.Ability to coordinate and work
alongside external labor resources.Working Conditions:
- Client sites residential, commercial, and industrial
- Regular travel, local and national and for extended durations.
Potential to stay over weekends where necessary.
- Flexibility to work beyond regular working hours of 8:00 a.m.
to 5:00 p.m., Monday through Friday. Varying shifts and extended
hours. Occasional weekend work.
- Ability to lift and maneuver equipment overhead weighing
upwards of 50 lbs.
- Ability to operate lifts and/or work at extension ladder
heights to conduct installations
- Ability to enter crawl spaces and/or attic spaces for cable
pathway and/or device installation.EEOUS applicants: Global
Guardian is an equal opportunity employer. It is the policy of the
Company to provide equal employment opportunities to all qualified
applicants without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, age, protected
veteran or disabled status, or genetic information.If you need
reasonable accommodation with the application process, please call
1-800-381-2761, or contact us at
basinhumanresources@basinholdings.com.Powered by JazzHR
Keywords: Global Guardian, Gastonia , Lead Field Technician, Professions , Gastonia, North Carolina
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