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Desktop Support Technician

Company: Global Channel Management
Location: Gastonia
Posted on: March 14, 2020

Job Description:

Desktop Support Technician needs 4 year experience in an information technology technical support position providing computer support and break/fix services. Desktop Support Technician requires: Associates degree in Computer Science, Information Technology, or equivalent work experience Technical certifications end-user support within a financial service environment Service Desk or Customer Support role Familiarity with Software Distribution tools such as SCCM Service Now Windows OS, MS Office, Active Directory, Group policies, anti-virus software, Windows domain networking, local area networking. wireless technology such as Android, iPhones, iPads, remote access software, wireless routers, personal firewall, VPN and Citrix. current desktop, laptop, peripheral technologies Virtual Desktops, Office 365, Cloud supported systems imaging machines client remote control solutions. ability to lift 30-50lbs on a daily basis Service Desk (level 1) experience Desktop Support Technician duties: 100-200 deployment/collection tasks and/or 25-30 desktop support incidents weekly Install, configure, and troubleshoot Windows based operating systems, Microsoft Office and Internet browsers. Install, configure, and troubleshoot Mac/Apple based operating systems and proprietary applications. Configures and supports remote including VPN client and connectivity. Deploys and troubleshoots end user computing devices including laptops, desktops, printers, and wireless devices

Keywords: Global Channel Management, Gastonia , Desktop Support Technician, Professions , Gastonia, North Carolina

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