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Help Desk Level 1

Company: Excellerent Technology Solutions
Location: Spartanburg
Posted on: June 26, 2019

Job Description:

Job Summary Under close supervision, the help desk support 1 technician provides technical, hardware, software, and basic operational support for Company-maintained computer systems and services for branch, home office, and mobile company personnel. Job Duties and Responsibilities Provides remote Level 1 technical, hardware, software, and basic operational support Receives initial incoming contacts and calls from field and home office personnel regarding system or operational related problems andor service requests Resolves minor problems and delivers services to meet internal customer expectations and needs Records key information of reported incidents into Incident (case) Management System Determines initial routing of reported cases Informs management of recurring problems andor deficiencies Assists with the electronic setup of branch data and software for new office locations Performs quality assurance testing and assessment of new software Prompt and regular attendance is required Job Requirements Good verbal and written communication skills Ability to work professionally with others in stressful situations Ability to work flexible hours Basic knowledge of computer based systems, tools, and processes Basic knowledge of company business processes, policies, and procedures Ability to troubleshoot and assist with installation of hardware remotely Computer literate Physical Requirements This is an office position that consistently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Requires the ability to communicate verbally and in writing. This position consistently operates a standard telephone. Educational Requirements High school diploma or equivalent Related certifications or education a plus

Keywords: Excellerent Technology Solutions, Gastonia , Help Desk Level 1, Other , Spartanburg, North Carolina

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