GastoniaRecruiter Since 2001
the smart solution for Gastonia jobs

Customer Solutions Tech Support - Work at Home

Company: Mommy Jobs Online
Location: Gastonia
Posted on: June 12, 2019

Job Description:

Customer Solutions Tech Support You will be provided the equipment (computer and accessories) to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their home security and home automation systems over the phone. The pay for this position is $11 an hour. Abbreviated List of Benefits: Working from the comfort of your own home, no driving to work, paid time off, paid holidays, 401K and much more! Essential Functions/Responsibilities: Provide technical and customer support via telephone for inbound calls Develop extensive knowledge of our management systems varied product line and installation processes Educate customers on the use of our management system home systems and products Use our management system to troubleshoot varying degrees of technical support problems for customers Create service tickets for issues not able to be resolved over the phone Accurately record customers technical issues Answer customers billing questions/concerns Proficient communication skills (verbal and written) Ability to solve unique technical problems Must be able to multi-task while using different internal programs Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone Passion for providing quality customer service Ability to envision product scenarios in order to help customers solve problems Must feel comfortable with de-escalating phone calls Ability to adapt to system/process changes quickly while retaining new information Must be able to work five weekdays Must have 100% attendance during the 4 week training Ability to adhere to a strict attendance/punctuality policy Minimum Requirements: Must have a consistent internet speed of 5 mbps download and 2.5 mbps upload, provided by an Internet Service Provider The workplace must be in a secluded portion of the home where passersby cannot view the screen or customer information. Preferably in a room with a door or divider that closes it off from the rest of the home Required Experience: Ability to successfully pass background check Must be at least 18 years old (per Industrys requirement) Must be able to commit to 6 months in the department High school diploma or equivalent preferred but not required Call center experience preferred but not required 6+ months of customer service experience preferred To Become A Member: Please visit mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your qualifications and work history. Please reference agent id code MJOLLauraLC on your registration submission. Please feel free to consult with us if you have further job related questions about our company at 14054186160

Keywords: Mommy Jobs Online, Gastonia , Customer Solutions Tech Support - Work at Home, Other , Gastonia, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Optometrist $400/Per Day
Description: Optometrist 400/Per Day Private Practice Amazing
Company: CAS Nationwide
Location: Spartanburg
Posted on: 06/20/2019

PRN Registered Nurse 960
Description: Current SC Nursing License required and ACLS, BCLS preferred. Experienced RN s are
Company: Spartanburg Regional Medical Center
Location: Spartanburg
Posted on: 06/20/2019

CDL A Truck Drivers - 12 Months Experience OK - $3K Sign on Bonus! - Spartanburg
Description: Join Koch's Elite Fleet: No Flatbed or Specialized Experience Required, We'll Train You No flatbed or specialized experience required, but you must have at least 12 months of driving experience to qualify. (more...)
Company: Koch Trucking Inc Marine
Location: Spartanburg
Posted on: 06/20/2019


Company With Elite Credentials Now Hiring!
Description: Large Dental Benefits Company actively searching for Benefit Consultants with customer service
Company: AP USA
Location: Spartanburg
Posted on: 06/20/2019

Travel Nurse - ICU RN
Description: Please call or text 813-261-2248 to speak. br br An ICU RN is needed in Spartanburg, SC. The hired ICU RN must have experience with medication
Company: Sunbelt Staffing
Location: Spartanburg
Posted on: 06/20/2019

Full-Time Optometrist Needed
Description: . As an established and growing network of professional practices in the Spartanburg area, Carolina Vision Associates always seek qualified, energetic and progressive optometrists.
Company: Carolina Vision Associates
Location: Spartanburg
Posted on: 06/20/2019

ICU Registered Nurse (Travel)
Description: A Spartanburg, SC facility is in need of a night Shift Intensive Care Unit ICU Registered Nurse RN for a full-time
Company: Sunbelt Staffing
Location: Spartanburg
Posted on: 06/20/2019

Assembly 1 - Temp
Description: JOB DESCRIPTION br br ORGANIZATIONAL STRUCTURE br br BUSINESS: Energy br br LOCATION: Spartanburg, SC br br DIRECT REPORTING: Value Stream Supervisor br br FUNCTIONAL REPORTING: Value (more...)
Company: CIRCOR International
Location: Spartanburg
Posted on: 06/20/2019

Owner Operator & Lease Purchase Truck Driver
Description: Ascent Global Logistics--is looking for--Owner Operators--and--Lease Purchase Drivers If you want to make a lot of money driving for one of the
Company: Roadrunner Transportation Systems
Location: Kannapolis
Posted on: 06/20/2019

Interviewing Telecomute Positions
Description: I know it can be hard to sift through all of the JUNK that is out there on the internet and find something well known and legitimate. I remember it well. After I had my daughter, it hit me. I didn 039 (more...)
Company: Barton Home Careers
Location: Kannapolis
Posted on: 06/20/2019

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Gastonia RSS job feeds