the smart solution for Gastonia jobs

Customer Solutions Tech Support - Work at Home

Company: Mommy Jobs Online
Location: Gastonia
Posted on: April 12, 2019

Job Description:

Customer Solutions Tech Support You will be provided the equipment (computer and accessories) to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their home security and home automation systems over the phone. The pay for this position is $11 an hour. Abbreviated List of Benefits: Working from the comfort of your own home, no driving to work, paid time off, paid holidays, 401K and much more! Essential Functions/Responsibilities: Provide technical and customer support via telephone for inbound calls Develop extensive knowledge of our management systems varied product line and installation processes Educate customers on the use of our management system home systems and products Use our management system to troubleshoot varying degrees of technical support problems for customers Create service tickets for issues not able to be resolved over the phone Accurately record customers technical issues Answer customers billing questions/concerns Proficient communication skills (verbal and written) Ability to solve unique technical problems Must be able to multi-task while using different internal programs Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone Passion for providing quality customer service Ability to envision product scenarios in order to help customers solve problems Must feel comfortable with de-escalating phone calls Ability to adapt to system/process changes quickly while retaining new information Must be able to work five weekdays Must have 100% attendance during the 4 week training Ability to adhere to a strict attendance/punctuality policy Minimum Requirements: Must have a consistent internet speed of 5 mbps download and 2.5 mbps upload, provided by an Internet Service Provider The workplace must be in a secluded portion of the home where passersby cannot view the screen or customer information. Preferably in a room with a door or divider that closes it off from the rest of the home Required Experience: Ability to successfully pass background check Must be at least 18 years old (per Industrys requirement) Must be able to commit to 6 months in the department High school diploma or equivalent preferred but not required Call center experience preferred but not required 6+ months of customer service experience preferred To Become A Member: Please visit and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your qualifications and work history. Please reference agent id code MJOLLauraLC on your registration submission. Please feel free to consult with us if you have further job related questions about our company at 14054186160

Keywords: Mommy Jobs Online, Gastonia , Customer Solutions Tech Support - Work at Home, Other , Gastonia, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

QA Test Lead
Description: Robert Half Technology is searching for a QA Test Lead for a client in Charlotte, NC. Qualified candidates should apply directly, or reach out to Damon Roschke at Duties - Analyzes (more...)
Company: Robert Half Technology
Location: Charlotte
Posted on: 04/27/2019

House Sitting Wanted - Honest Housesitter Wanted In Charlotte, Seeking House Sitter
Description: About The Job: br Nice to meet you My name is Melani. I am hoping to hire a house sitting service provider
Company: HouseSitter
Location: Charlotte
Posted on: 04/27/2019

Facility Team Lead
Description: Department: RC Managed Frt Facility Functional Area: Logistics Posting Locations: Charlotte Red Classic is a subsidiary of Coca-Cola Bottling Co. Consolidated. Our objective is to deliver the finest transportation (more...)
Company: Red Classic Transportation Services
Location: Charlotte
Posted on: 04/27/2019

Multifamily Lead Superintendent - Wood Frame/Podium Builds
Description: Multifamily Lead Superintendent - Wood Frame/Podium Builds br If you are a Multifamily Lead Superintendent - Wood Frame/Podium Builds with experience, please read on br br Based out of Charlotte, (more...)
Company: CyberCoders
Location: Charlotte
Posted on: 04/27/2019

At Home Reps
Description: Prestigious 5 year old technology company that is partnered with Toshiba is now seeking Representatives and Developers to start
Company: WGN
Location: Charlotte
Posted on: 04/27/2019

Description: COMPANY SUMMARY br br Join our team As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American Title Insurance Company NYSE: (more...)
Company: First American
Location: Charlotte
Posted on: 04/27/2019

Solution Delivery Lead
Description: The Solution Delivery lead manages the execution of the Data management program plans with a dual responsibility of delivery ownership and technical leadership
Company: Daman, Inc.
Location: Charlotte
Posted on: 04/27/2019

Dog Sitting Wanted
Description: Callie is high energy, and would love to be walked
Company: PetSitter
Location: Charlotte
Posted on: 04/27/2019

Mail Clerk Associate - USP7899
Description: Starting Salary up to 17.24 to 21.54 per hour. br EmployerThe United States Postal Service is an equal opportunity employer offering Paid Training, Holidays and Full Government Benefits available (more...)
Company: United States Postal Service
Location: Charlotte
Posted on: 04/27/2019

Sr Associate, Materials, Planning, SIOP - Charlotte
Description: Date Posted:2019-03-06-08:00Country:United States of AmericaLocation:HNC04: Headquarters - Charlotte Aero 2730 West Tyvola Road, Charlotte, NC, 28217 USACollins Aerospace is a leader in technologically (more...)
Company: Collins Aerospace
Location: Charlotte
Posted on: 04/27/2019

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Gastonia RSS job feeds