GastoniaRecruiter
the smart solution for Gastonia jobs

Customer Solutions Tech Support - Work at Home

Company: Mommy Jobs Online
Location: Gastonia
Posted on: September 6, 2018

Job Description:

Customer Solutions Tech Support You will be provided the equipment (computer and accessories) to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their home security and home automation systems over the phone. The pay for this position is $11 an hour. Abbreviated List of Benefits: Working from the comfort of your own home, no driving to work, paid time off, paid holidays, 401K and much more! Essential Functions/Responsibilities: Provide technical and customer support via telephone for inbound calls Develop extensive knowledge of our management systems varied product line and installation processes Educate customers on the use of our management system home systems and products Use our management system to troubleshoot varying degrees of technical support problems for customers Create service tickets for issues not able to be resolved over the phone Accurately record customers technical issues Answer customers billing questions/concerns Proficient communication skills (verbal and written) Ability to solve unique technical problems Must be able to multi-task while using different internal programs Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone Passion for providing quality customer service Ability to envision product scenarios in order to help customers solve problems Must feel comfortable with de-escalating phone calls Ability to adapt to system/process changes quickly while retaining new information Must be able to work five weekdays Must have 100% attendance during the 4 week training Ability to adhere to a strict attendance/punctuality policy Minimum Requirements: Must have a consistent internet speed of 5 mbps download and 2.5 mbps upload, provided by an Internet Service Provider The workplace must be in a secluded portion of the home where passersby cannot view the screen or customer information. Preferably in a room with a door or divider that closes it off from the rest of the home Required Experience: Ability to successfully pass background check Must be at least 18 years old (per Industrys requirement) Must be able to commit to 6 months in the department High school diploma or equivalent preferred but not required Call center experience preferred but not required 6+ months of customer service experience preferred To Become A Member: Please visit mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your qualifications and work history. Please reference agent id code MJOLLauraLC on your registration submission. Please feel free to consult with us if you have further job related questions about our company at 14054186160

Keywords: Mommy Jobs Online, Gastonia , Customer Solutions Tech Support - Work at Home, Other , Gastonia, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Other Jobs


Law Enforcement Transcription
Description: Vendors / independent contractors who can transcribe audio content of criminal investigations, internal affairs, and various law enforcement audios. Contractors must have prior verbatim, multi-speaker (more...)
Company: Mommy Jobs Online
Location: Winston Salem
Posted on: 09/24/2018

Work from home
Description: Nationally known healthcare company is seeking at home reps. Must be self motivated and driven. We provide all
Company: AmeriPlan
Location: Columbia
Posted on: 09/24/2018

Home Career with Benefits !
Description: Here is your opportunity to become part of the solution to our country's healthcare problems. Our Benefit Consultants
Company: Ameriplan
Location: Columbia
Posted on: 09/24/2018


Are You Tired Of The Traffic And Stress Of Working A 9-5 JOB?
Description: Our Company is recommended by and has an A rating with the Better Business Bureau. We will be conducting interviews all week. We currently have two positions available. We are looking for people that (more...)
Company: Career At Home
Location: Gastonia
Posted on: 09/24/2018

Job Fair
Description: JOB FAIR JOB HIRING Tuesday, September
Company: GREYSTONE HEALTHCARE CENTER
Location: Johnson City
Posted on: 09/24/2018

Join Our Company And Work From Home!
Description: We are looking for full-time applicants, as well as part-time applicants, who love people. Our Company has been serving over 100,000 customers nationwide since 1992. 1st Position: Training Specialist (more...)
Company: AP USA
Location: Charlotte
Posted on: 09/24/2018

FT or PT Positions Available
Description: Benefit Consultants Needed The leading DMPO Discount Medical Plan Organization is looking for Benefit Consultants to market their plans. A license is not needed. Experience
Company: AmeriPlan
Location: Greensboro
Posted on: 09/24/2018

Now interviewing - Work from home
Description: We are currently interviewing for immediate positions to Work At
Company: Discount health company
Location: Greensboro
Posted on: 09/24/2018

Work From Home With A BBB Rated Company!
Description: For the last three years I have been working from home for an Elite 25 year old A BBB rated
Company: AP USA
Location: Greenville
Posted on: 09/24/2018

Call Center Representative
Description: 100 SIGN ON BONUS We are expanding our office and looking for phone representatives to join our team Our team sales vacations at a discounted wholesale price. Excitement is a must from our team members (more...)
Company: Czar Marketing
Location: Johnson City
Posted on: 09/24/2018

Log In or Create An Account


Find us on Facebook

Find us on LinkedIn

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Gastonia RSS job feeds