Escalation Speciality
Company: Collabera
Location: Charlotte
Posted on: May 1, 2025
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Job Description:
Position Detail:
A variety of soft skills and experience may be required for the
following role Please ensure you check the overview below
carefully.
Position: "Escalations Representative 1"
Client: Banking
Job duration: 06 Months (Possibilities of extension)
Location: Charlotte, NC (Onsite)
Job details:
The escalations representative will be responsible for handling
approx. 45-55 cases per day as it relates to wire transfer
investigations.
This includes but not limited to payment research, matching inbound
wire to outbound wire to identify discrepancies, formatting issues,
invalid details etc.
Use of swift, fed and chips electronic messaging to Correspondent
Financial Institutions and Internal Client Service officers via
internal email.
Required:
Wire Transfer Knowledge
1+ years wire transfer experience(processing or investigations)
Desired (Nice to have/not mandatory):
Pega and/or IntelliTracs
Wire Investigations background
Keywords: Collabera, Gastonia , Escalation Speciality, Other , Charlotte, North Carolina
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