Springhill Suites Houseman - Full Time
Company: Carowinds
Location: Gastonia
Posted on: October 30, 2024
Job Description:
Overview:$18 / hour -The Houseman requires an approachable,
friendly and polished demeanor with a guest focus mindset. - As
Houseman you will create a warm & welcome atmosphere throughout the
hotel by maintaining clean and safe public spaces and delivering
guest request. You will support the Housekeeping and Laundry Team
and stay in good with all other departments to ensure the guest are
well cared for and have a memorable stay experience while visiting
the Carolinas! -
Responsibilities:
- Have a warm and welcoming personality that can engage with
guest and genuinely provide exceptional guest service and perform
service recovery when needed.
- Perform routine troubleshooting for in-room issues and
accommodate guest request
- Take immediate and necessary steps to correct any safety
hazards and cleanliness issues according to brand standard and
hotel policy
- maintain cleanliness of lobby, meeting room, restrooms, fitness
center and all public spaces throughout shift (Sweep, mop, vacuum
lobby, empty all trash cans)
- Clean windows/doors as needed
- Organize patio/pool deck furniture, set or remove cushions
based on weather, empty trash
- Walk the parking lot and maintain clean and safe grounds
- Carpet cleaning
- Assist in guest room preventative maintenance program
- Complete trash and linen runs for the Room Attendants
- Stock and organize supplies
- Assist with inventory control
- Adhere to Company uniform and attendance policies
- Adhere to Company code of conduct
- Proudly represent the brand and company
- Other duties may be assigned
Qualifications:
- Previous hotel experience preferred, housekeeping or janitorial
experience a plus
- Previous Marriott experience a plus
- Must have great people skills and spirit to serve
- Able to be on your feet for an 8 hour shift
- Ability to perform physical and repetitious tasks including
pushing, pulling, lifting and gripping. -
- Able to work morning and evening shift, weekends and holidays,
indoors and outdoors
- Have good verbal communication skills
- Ability to multitask in fast paced environment
- Have independent problem solving skills and sense of
urgency
- Ability to handle guest request and complaints
- Ability to remain calm during emotionally charged
situations
- Ability to pass a mandatory (or random) drug test per company
policy unless prohibited by state or provincial law
- Ability to pass a background check if 18 years of age or older,
which may include but is not limited to credit, criminal, DMV,
previous employment, education and personal references per company
policy unless prohibited by federal, state or provincial law.
Keywords: Carowinds, Gastonia , Springhill Suites Houseman - Full Time, Other , Gastonia, North Carolina
Didn't find what you're looking for? Search again!
Loading more jobs...