Medical Equipment Customer Service Representative
Company: Rotech Inc
Location: Gastonia
Posted on: March 16, 2023
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Job Description:
About Rotech Rotech Healthcare Inc. is a national leader in
providing ventilators, oxygen, sleep apnea treatment, wound care
solutions, diabetic solutions and home medical equipment. We help
patients lead a more comfortable and productive life by keeping
them engaged in their care and empowering them to manage their
health and treatment at home. Rotech provides high quality medical
products, services and outstanding customer care through hundreds
of locations across 45 states. For additional information, visit
our company homepage Rotech.com Overview and ResponsibilitiesJob
Summary We are seeking a dedicated Customer Service Representative
to join our team. In this position, you are responsible for
performing all tasks and communication related to intake of patient
information concerning the service of durable medical equipment and
respiratory products and supplies with patients/clients,
co-workers, and referral sources as it relates to patient services
and third party reimbursement.Essential Job Duties and
Responsibilities (Reasonable accommodations may be made to enable
individuals with disabilities to perform these essential functions.
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.) Assists with updating respiratory grid Clears
previous day's route and checks all paperwork for accuracy and
completeness Communicates with patients/clients and referral
sources both verbally and in writing to ensure patient/client
questions and concerns are processed in a timely manner Completes
SOPs/CMNs and documents on tracking log Complies with all
applicable company policies and procedures to meet JCAHO and
company standards Coordinates all patient information, processes
paperwork, including preparation of file for Billing Department,
and completes batch reports for UPS deliveries Maintains referral
log Monitors office supplies Prepares deposit for location on a
weekly basis Prepares invoices for next day routes Processes
paperwork-confirms tickets, inputs new patient set-ups, and
assembles charts Provides service for all retail/walk-in equipment
requests Provides technical assistance to customers Verifies
Medicare, Medicaid, and private insurance coverage information
Works with outside agencies to resolve customer issues Performs
other duties as assigned QualificationsEmployment is contingent on
Background investigation (company-wide) Drug screen ( when
applicable for the position ) Valid driver's license in state of
residence with a clean driving record (when applicable for the
position) Required Education and/or Experience High school diploma
or GED equivalent, required Preferred Education and/or Experience
Experience with medical equipment, preferred Experience with
medical billing practices and of billing reimbursement, preferred
Experience in medical field and administrative record management,
preferred One year of related work experience, preferred Medical
terminology, preferred Skills and Competencies Accurately perform
simple mathematical calculations Effectively communicate in
English; both oral and written Interpret a variety of
communications (verbal, non-verbal, written, listening and visual)
Maintain confidentiality, discretion and caution when handling
sensitive information Multi-task along with attention to detail
Self-motivation, organized, time-management and deductive problem
solving skills Work independently and as part of a team Machines,
Equipment and Technical Abilities Email transmission and
communication Internet navigation and research Microsoft
applications; Outlook, Word and Excel Office equipment; fax
machine, copier, printer, phone and computer and/or tablet Physical
Demands Lift and carry office equipment at times Requires lifting
(minimum of 35 pounds) and transporting of patient equipment
Requires contact with patients and equipment with potential
exposure to contagious pathogens Requires sitting, walking,
standing, talking and listening Requires close vision to small
print on computer and/or tablet and paperwork Rotech
InformationBenefits 401k Medical, Dental and Vision Life Insurance
and Disability Generous Paid Time Off and Paid Holidays Employee
Discount Program Employee Recognition Program Bonus and Incentive
Opportunities Make the Right Move and Submit your Resume Today! The
hiring manager reviews resumes and contacts applicants that have
related experience to the applied position. To view the status of a
position that you submitted your profile to, Sign into your account
. We appreciate your interest in Rotech Healthcare Inc. Equal
Opportunity Employer of Minorities, Females, Protected Veterans and
Individuals with Disabilities. Rotech Healthcare Inc. recruits,
employs, trains, promotes, transfers, separates from employment and
compensates employees without regard to membership in, association
with, or perception of race, color, age, gender, gender identity,
religion, creed, national origin, ancestry, citizenship, marital
status, veteran status, sexual orientation, physical or mental
disability, pregnancy or any other personal characteristic
protected by applicable federal, state and local laws governing
nondiscrimination in employment in each locality where Rotech has
employees.
Keywords: Rotech Inc, Gastonia , Medical Equipment Customer Service Representative, Other , Gastonia, North Carolina
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