Patient Services Specialist - Lake Wylie MOB
Company: CaroMont Health
Location: Gastonia
Posted on: March 16, 2023
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Job Description:
***This position is intended for Lake Wylie Medical Office
Building but you will remain in your current position until
confirmed by manager of an appropriate date to allow for adequate
orientation/training.
Job Summary: Provides front office support duties including, but
not limited to: greeting and welcoming patients, providing
excellent customer service both in-person and over the phone,
collecting co-payments, scheduling appointments, updating missing
patient demographics, obtaining referrals and pre-certifications,
and other clerical duties as assigned. Communicates and models
mission and values of CaroMont Health.
Qualifications: High School diploma or equivalent with at least 6
months customer service experience required. Medical Office
experience preferred. Must demonstrate abilities and skills to
provide excellent customer service. Must possess excellent
communication skills as well as knowledge of medical practice
operations. Requires interpersonal skills necessary to function as
liaison between physicians, office staff, patients and their family
members. Requires the ability to read, write, follow oral and
written instructions, perform mathematical calculations and
communicate effectively with patients, co-workers, and service
representatives from the area hospitals and insurance providers.
Must be able to handle a fast-paced environment in a confident
professional manner. Must be a self-motivator, possessing a high
level of judgment skills an initiative, along with ability to
prioritize and coordinate several tasks simultaneously, while
retaining a confident, knowledgeable and helpful demeanor. Must
have the ability to listen compassionately demonstrating effective
problem-solving and critical-thinking techniques to areas of
concern to patients and employees without appearing judgmental is
essential. Requires understanding of and the ability to maintain
strict patient confidentiality.
EOE AA M/F/Vet/Disability
Keywords: CaroMont Health, Gastonia , Patient Services Specialist - Lake Wylie MOB, Other , Gastonia, North Carolina
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