QSR Lead Customer Service
Company: Circle K Stores, Inc.
Location: Gaffney
Posted on: January 27, 2023
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Job Description:
Store 2724260Q: 401 Shelby Hwy, Gaffney, South Carolina
29340
The position includes, but is not limited to, the following
essential job duties, responsibilities, and requirements:
RESTAURANT SHIFT LEAD JOB SUMMARY:
This position directly supervises the operations of a shift in a
restaurant. The Restaurant Shift Lead coordinates the work of team
members assigned to the shift and maintains the Company and Brand
operational standards ensuring all guests leave satisfied.
RESTAURANT SHIFT LEAD EXPECTATIONS:
* Provides excellent guest service in a fast and friendly manner
and coaches team members to do the same
* Maintains a clean restaurant environment by cleaning and
performing general housekeeping duties. Assigns shift duties to
team members and follows up to ensure completion.
* Directs team and ensures all food items are prepared and served
in accordance with all Brand, Company, and health department
regulations. Coaches team members to follow guidelines for food
preparation and production management.
* Ensures product quality, food safety, and operational standards
are met
* Monitors and ensures accuracy of all cash, sales, and inventory
control records for the duration of the shift. Completes end of
shift and end of day paperwork and counts as require
* Communicates any discrepancies to immediate supervisor
* Guarantees a safe environment for team members and guests by
following all government laws and safety codes
* Completes reports on all incidents following our 5-minute rule
policy
* Lives our Company values: One Team, Do the Right Thing, Takes
Ownership, Play to Win
RESTAURANT SHIFT LEAD BENEFITS:
* Unlimited tip pooling
* Medical, Dental, Vision, Term Life and AD&D plans
* Flexible spending and health savings accounts (FT)
* Vacation paid time off
* Company holidays paid at time and a half
* Matching 401(k)
* Tuition Reimbursement
* Stock Purchase Plan
* Employee Discount Program
* Discount Meal Benefit
* Wellness Plan
* Wait periods may apply
RESTAURANT SHIFT LEAD QUALIFICATIONS:
* Excellent communication skills
* Motivates, coaches, and leads team members
* Acts with integrity; keeps commitments
* Contagious positive attitude
* Ability to gain control during stressful situations
* Exhibits a sense of urgency
* Focuses on achieving results while having fun!
* Team player who can work well with others or independently
* Frequently bend, twist at waist, kneel, squat, stand, and
walk
* Occasionally climb and descend ladders
* Tolerate extreme cold and hot temperatures and work in and around
fryers, ovens, grills, coolers, freezers, sharp objects, and loud
noises
* Reach, grasp, and manipulate objects with hands for entire shift,
including reaching for objects overhead
* Push, pull, lift, and carry up to 10 lbs. frequently and up to
50+ lb. occasionally, including lifting from ground to overhead
Circle K will make reasonable accommodations to known physical or
mental limitations of an employee with a disability unless the
accommodation is unreasonable or would pose an undue hardship.
RESTAURANT SHIFT LEAD , RESTAURANT OPERATIONS
This Job Description indicates the general nature and level of work
to be performed in this position and it is not intended to contain
or be interpreted as a comprehensive inventory of all the duties,
responsibilities, functions, and qualifications required of the
position. The incumbent may be asked to perform other duties and
will be evaluated, in part, on performance of the tasks listed in
this job description. As with all positions, the responsibilities
and duties of this position may change. The Company reserves the
right to revise this Job Description at any time with or without
notice. This Job Description does not constitute a contract for
employment and either the incumbent or the Company may terminate
employment at any time, for any reason, with or without notice.
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the
ADA) and all state and local disability laws. Applicants with
disabilities may be entitled to a reasonable accommodation under
the terms of the ADA and certain state or local laws as long as it
does not impose an undue hardship on the Company. Please inform the
Company's Human Resources Representative if you need assistance
completing any forms or to otherwise participate in the application
process.
Click below to review information about our company's use of the
federal E-Verify program to check work eligibility:
In English
In Spanish
Keywords: Circle K Stores, Inc., Gastonia , QSR Lead Customer Service, Other , Gaffney, North Carolina
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