Banking Customer Service Representative

Company: Sitel Group
Location: Gastonia
Posted on: November 25, 2022

Job Description:

Why Sitel Group

We are looking for Banking Customer Service Representatives to join our team of incredible people. Sitel Group partners with the world's best-loved brands, from Fortune 500 companies to local startups, to build strong relationships with their customers. We want people who have an excellent personality, empathy and strong work ethic.

Our people are our greatest asset. Once you join our team, we invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals

About the Benefits

Pay: $14.00/hr
100% Paid Professional Training
Health Benefit

• Medical
• Dental
• Vision
• Employee Assistance Program (EAP)
  401K retirement plan with company match
  Employee discounts
  Referral bonuses
  SitelFit wellness program
  Internal Mobility (84% of our managers are promoted within)
  
  Location Requirements
  
  Must reside within 100 miles of the Sitel Spartanburg location.895 Springfield Rd, Spartanburg, SC 29303
  
  this is a work-at-home position, the location requirement is to ensure you are able to come to the site if there is; required training, coaching and development or equipment issues.
  
  Core Responsibilities
  
  
  • Handle inbound service calls
  • Drive customer satisfaction through voice, chat, and/or email communications
  • Navigate through multiple systems
  • Ongoing training and skill development
  • Assist customers with any possible fraudulent activity on their credit and/or debit card accounts
  • Ensure proper security procedures are followed on all calls
  • Prioritize customer retention and offer additional cross-sales products to customers when applicable
    
    Qualifications
    
    
    • Strong communication skills, including the ability to navigate between screens while assisting customers
    • Problem solving with a can-do attidude
    • Eager to advance your career with a reliable company
    • Enjoy working with a team as well as independently
    • Must be 18+ years of age
    • High school diploma (or GED equivalent)
    • Must pass a background check and drug screening
      
      Mission
      
      Our mission is to empower brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.
      
      Engagement, we believe, is a direct outcome of the empathy created when teams - invested in the delivery of your brand promise - work with a deep understanding of your customers and their unique needs. By bringing people, data and technology together, we create compelling experiences for your customers in the moments that matter.
      
      EEO
      
      All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
      
      Banking Customer Service Representative Associated topics: agente de servicio al cliente, associate, call center, call center representative, customer service, internship, representante de servicio al cliente, technical assistant, telephone, telephone service representative

Keywords: Sitel Group, Gastonia , Banking Customer Service Representative, Other , Gastonia, North Carolina