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Order Entry Specialist

Company: Cross Technologies Inc.
Location: Gastonia
Posted on: May 14, 2022

Job Description:

Job Description JOB SUMMARYYou will be a key contributor to our fast-paced day to day operations - providing exceptional customer service by working with the Automation Group Order Management and Sales Team. This position is a focal point for our order processing including order entry, new customer set up, and price checking. You will have the opportunity to work as part of a dynamic, fast-paced, high performing customer support team.*This is a remote position. Individual should have ability to come into the Gastonia, NC office periodically.

ESSENTIAL FUNCTIONS

  • Swiftly enter customer orders, adhering to our approval requirements and workflow process.
  • Build and maintain knowledge of order entry and order management processes
  • Manage all orders coming in through AG's email inbox (ag-orders@crossco.com)
  • Add new customers to the system including contact information
  • Update contact information for existing customers
  • Provide excellent communication by assigning tasks for the next step in the process in NetSuite and effectively utilizing the memo fields. ADDITIONAL RESPONSIBILITIES
    • Process orders to meet company performance guidelines
    • Work under general supervision and rely on experience and judgment to accomplish goals
    • Attend ongoing training; retain the knowledge of processes and procedures
    • Assist with special customer support projects as requested by managementEDUCATION & EXPERIENCE
      • High School/GED required and 3+ years of order entry/data entry experience (preferably in an industrial marketplace)
      • Associates or Bachelors degree preferred and 1-2 years order entry experienceREQUIRED COMPETENCIES
        • Computer literate and highly productive in a multi-window environment – Google Business Apps and Microsoft Office
        • Excellent keyboard skills – quick and accurate
        • ERP literate, NetSuite preferred
        • Excellent communication skills – especially phone and email communications
        • Detail oriented and highly organized
        • Above average knowledge of customer service principles and practices
        • Above average math and problem solving skillsCore Competencies
          • Customer Focus
          • Communicates Effectively
          • Drives Results
          • Optimizes Work Processes
          • Self-developmentPHYSICAL & MENTAL REQUIREMENTS
            • Sit at a desk, with minimal breaks, for up to four hours at a time.
            • Perform data entry for up to four hours at a time with minimal breaks
            • Spend extended lengths of time viewing computer screens
            • Possess a clear and articulate speaking voice
            • Must be highly organized, with a well-developed ability to multi-task.
            • Possess ability to quickly learn and retain vendor-related information as well as company policies and procedures
            • Possess the ability the perform mathematical calculations and understand the mathematical concept related to profit and margin
            • A high degree of self-control and the ability to interact with others in a businesslike and professional manner
            • Ability to efficiently and calmly work in a fast-paced dynamic work environment

Keywords: Cross Technologies Inc., Gastonia , Order Entry Specialist, Other , Gastonia, North Carolina

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