Bilingual Inside Sales Representative
Company: Tires Now
Posted on: January 13, 2022
Monro, Inc. is one of the nations largest auto service companies
and major tire retailer. We own and operate more than 1,200 stores
in 32 states and our stock trades on the Nasdaq (MNRO). The Monro
family of brands includes some the most recognizable names in the
industryMonro Auto Service and Tire Centers, Mr. Tire, Tire Choice,
amongst many more regional chains. Our dominance is driven by
teammates who strive to provide a five-star experience and deliver
consistent value to our guests and shareholders. At Monro, we
understand that a 5-star guest experience begins with a 5-star
teammate experience. In fact, were currently investing more than
$100 million in store improvements, new technology, and career
development through our own Monro University training platform.
Destination Monro Your Career is Here!
Do you have what it takes to shape a better future for yourself and
the automotive service industry? Our vision is to be Americas
leading auto and tire centers, trusted by consumers as the best
place in our neighborhoods for quality automotive maintenance and
repairs. Were looking for motivated individuals at every stage in
their career who share our vision. Positions are available in our
retail locations across our many brands, in field management, and
in store operations at our Store Support Center in Rochester, New
York. If you like helping others, as much as you like working on
cars; if you enjoy being part of a team, solving problems, and
building guest relationships; if you value honesty and integrity -
we have a Destination for you at Monro. Contact us to learn more.
Destination Monro! Your career is here.
The Bilingual Customer Service Representative is responsible for
responding to incoming calls from customers with requests for
information, order taking and issue resolution. This position also
makes outbound calls to existing customers to inform them of
product specials and incentives.
- Answer incoming customer calls and responds to inquiries for
information as well as issue resolution
- Take and process phone and online product orders from
- Make outbound calls from existing customer contact list to
inform customers of rebates and other incentives
- Collaborates with Outside Sales team to provide support in all
areas of customer service
- Perform other duties as assigned and required by direct
The Bilingual Customer Service Representative is an individual
contributor to the team and operates under the general direction of
the Inside Sales Supervisor.
Education and Experience:
High School Diploma or equivalent and a minimum of six months of
customer service experience with a focus on sales, or the
equivalent combination of education and experience.
Knowledge & Skills
- Excellent verbal and written communication skills
- Basic math skills
- Ability to take initiative in identifying problems, collecting
data, and establishing facts in order to produce practical
decisions and solutions
- Ability to interpret and execute instructions furnished in
written, oral, and diagram formats
- Strong customer service skills and sales focus
- Working knowledge of Microsoft Office applications
Work Environment & Physical Requirements
- This job operates in a professional office environment.
- Ability to work rotational Saturdays and holidays
- This role routinely uses standard office equipment such as
computers, phones, photocopiers, scanners and fax machines.
- Health Insurance
- Dental Insurance
- 401K Retirement Plan with Company Match
- Paid vacation
- Paid Holidays
- Career Development
- Employee Discounts
Your next Destination!
At Monro were committed to helping our teammates grow their career
through the combination of coursework, demonstrating leadership
skills and open opportunities. Our Service Managers receive
on-the-job training, company sponsored certifications, as well as
course curriculum in Monro University that empowers them to advance
to the next level of Automotive Professional.
Monro, Inc. is an equal opportunity employer and affords equal
opportunity to all applicants for all positions without regard to
race, color, religion, sex, national origin, disability status,
protected veteran status, or any other characteristic protected by
Keywords: Tires Now, Gastonia , Bilingual Inside Sales Representative, Other , Taylorsville, North Carolina
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