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Bilingual Inside Sales Representative

Company: Tires Now
Location: Taylorsville
Posted on: January 13, 2022

Job Description:

Company Description

Monro, Inc.

Monro, Inc. is one of the nations largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industryMonro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst many more regional chains. Our dominance is driven by teammates who strive to provide a five-star experience and deliver consistent value to our guests and shareholders. At Monro, we understand that a 5-star guest experience begins with a 5-star teammate experience. In fact, were currently investing more than $100 million in store improvements, new technology, and career development through our own Monro University training platform.

Destination Monro Your Career is Here!

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be Americas leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. Were looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships; if you value honesty and integrity - we have a Destination for you at Monro. Contact us to learn more. Destination Monro! Your career is here.

Job Description

The Bilingual Customer Service Representative is responsible for responding to incoming calls from customers with requests for information, order taking and issue resolution. This position also makes outbound calls to existing customers to inform them of product specials and incentives.

Essential Functions

  • Answer incoming customer calls and responds to inquiries for information as well as issue resolution
  • Take and process phone and online product orders from customers
  • Make outbound calls from existing customer contact list to inform customers of rebates and other incentives
  • Collaborates with Outside Sales team to provide support in all areas of customer service
  • Perform other duties as assigned and required by direct supervisor
    Management Responsibility

    The Bilingual Customer Service Representative is an individual contributor to the team and operates under the general direction of the Inside Sales Supervisor.


    Education and Experience:

    High School Diploma or equivalent and a minimum of six months of customer service experience with a focus on sales, or the equivalent combination of education and experience.

    Knowledge & Skills
    • Excellent verbal and written communication skills
    • Basic math skills
    • Ability to take initiative in identifying problems, collecting data, and establishing facts in order to produce practical decisions and solutions
    • Ability to interpret and execute instructions furnished in written, oral, and diagram formats
    • Strong customer service skills and sales focus
    • Working knowledge of Microsoft Office applications
      Work Environment & Physical Requirements
      • This job operates in a professional office environment.
      • Ability to work rotational Saturdays and holidays
      • This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners and fax machines.
        Additional Information

        • Health Insurance
        • Dental Insurance
        • 401K Retirement Plan with Company Match
        • Paid vacation
        • Paid Holidays
        • Career Development
        • Employee Discounts
          Your next Destination!

          Growth Opportunity

          At Monro were committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our Service Managers receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of Automotive Professional.

          Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by Jobble

Keywords: Tires Now, Gastonia , Bilingual Inside Sales Representative, Other , Taylorsville, North Carolina

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