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Front Desk Representative

Company: Holiday Inn Express Conover
Location: Conover
Posted on: November 22, 2021

Job Description:

Day in the Life:

  • Provide exceptional customer service
  • You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner.
  • You will maintain positive guest relations at all times.
  • You will resolve guest complaints and ensure guest satisfaction.
  • You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
  • You will process all guest check-ins, and verify registration information with the guest.
  • You will handle overbooked or 'walked' guests.
  • You will accept and record wake-up call requests.
  • You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • You will resolve discrepancies on the room status report with housekeeping.
  • You will train with and learn Food and Beverage operations to fill in as needed.Requirements:
    • Previous experience working as a front desk agent or in a similar role
    • A high school diploma or equivalent vocational training certificate
    • Experience working at a hotel establishment (highly desired)
    • Proficiency with computers
    • Basic math skills
    • The ability to provide excellent customer service and maintain a professional demeanor at all times
    • The ability to input and access information in the property management system and/or points-of-sale systemJob Type: Full-timePay: $11.00 - $13.00 per hourBenefits:
      • Dental insurance
      • Health insurance
      • Vision insuranceSchedule:
        • 8 hour shiftEducation:
          • High school or equivalent (Preferred)Experience:
            • Customer Service: 1 year (Preferred)Work Location: One location

Keywords: Holiday Inn Express Conover, Gastonia , Front Desk Representative, Other , Conover, North Carolina

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