Commercial Real Estate Loan Servicing Manager, AVP

Discover your opportunity with Union Bank, a division of the Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. At Union Bank, we care about the details that matter most to our clients. We have our clients’ best interest in mind, drawing on more than 150 years of experience to understand their distinct needs and tailor our solutions. We’re part of 150,000 colleagues worldwide, striving to be the most trusted financial group. Trust starts with a culture of putting people first and empowering you to achieve your potential. Join Union Bank, where being inspired is expected and creating results is rewarded.

Job Summary: 

Perform moderate to complex operational transactions for Commercial Lending, Syndications, Real Estate Construction and Asset Based Financing.  Assist in controlling the Bank’s risk exposure while providing premium customer service.

Major Responsibilities: 

PRODUCTION MANAGEMENT

• Provide oversight and direction to assigned PSO supervisors to ensure that staff is scheduled and work is assigned to ensure that all processing deadlines and service levels are consistently met.
• Work with senior management and direct reports to develop and implement objective, measurable productivity and quality standards for staff and/or processes managed.

HUMAN CAPITAL 

• Responsible for interviewing, hiring, performance counseling (including preparation of counseling memos and annual performance appraisals) and termination of direct reports while complying with all State and Federal law and all Bank policies and procedures.
• Promote a safe, productive, harassment-free work environment that encourages peak performance and fosters innovation, employee development, and teamwork.

CUSTOMER SERVICE

• Ensure that direct report work units consistently provide the highest possible level of customer service to both internal and external Bank customers.
• Work with direct reports to implement processes/procedures to improve/enhance customer service, informing senior management of needed changes.
• Effectively communicate with internal and external customers to resolve customer service issues/problems.
• Work with senior management to help resolve customer complaints.

RISK MANAGEMENT 

• Work with direct reports to ensure that all procedures, policies and controls are consistently followed at all times.
• Create and promote a high degree of awareness of risk, risk control measures, and compliance policies and procedures among all staff members.
• Ensure that all staff members successfully complete all required compliance and other certifications; provide assistance/coaching as necessary.
• Drive work unit/RC audits, SOX testing, and business resumption planning and exercises.
• Provide senior management and PSO Risk area with feedback and recommendations for mitigating potential risks and risk trends.

BUDGET MANAGEMENT

• Create for approval by senior management, an operation budget.
• Manage the budget by providing meaningful budget variance explanations and anticipating changes that would affect the overall department performance.

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