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Manager - Commission Systems Reporting

Company: Spectrum
Location: Gastonia
Posted on: November 15, 2020

Job Description:

The Manager - Commission Systems Reporting is responsible for partnering with internal and external partners to develop and maintain reporting capabilities that ensure accurate, transparent and effective communication of commissions and sales performance to field participants, sales operations, and sales leadership. This position will lead the development of reporting materials through reports requirement, data analysis, report design, mockup, build and testing of commission reporting on Charter’s sales incentive technology platform. This role oversees a delivery team including analysts and ETL/Report developers dedicated to assisting various sales channels efficiently and effectively organize and deliver intuitive and high quality visibility to commission and performance information presented through the commission system. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience. Provides guidance and education in the interpretation and application of Charter’s Sales commission platform. Monitors and manages requests from the business to the Advanced Commission Technology group. Ability to query data comfortably to provide information requested by business users. Presents data in a fashion that is easily consumable with proper documentation for successful user adoption. Creates and maintains report mockups, user documentation, data dictionary, and training materials for customers. Ensures leadership in Charter’s Sales Commission systems are aware of project status in a timely manner. Manages the delivery of reporting materials through requirements gathering, development lifecycle, user acceptance testing, and packaging the final product for end-user adoption and consumption. Executes on a roadmap of business focused Charter’s sales commission systems change requests and enhancements with a clear understanding of all deliverables and associated deadlines partnering with other Commission Systems/Delivery Teams. Performs other duties as requested. REQUIRED QUALIFICATIONS Skills /Abilities and Knowledge Ability to read, write, speak and understand English Strong written and verbal communication skills Ability to speak to large groups with advanced presentation skills Ability to perform critical thinking in the area of data analysis and process Ability to prioritize and organize effectively and manage multiple projects/assignments Proven ability to perform effectively in a fast-paced environment Proficiency in Microsoft Office suite required Ability to understand data warehouse modeling Experience in interacting with databases through SQL Hands on experience design, development of Commission Reporting BI platforms using OBIEE, SAP Analytics, Crystal Reports Expertise in Avaya, Aspect Workforce, ICOMS, and/or CSG preferred Education Bachelor’s Degree in related field or equivalent combination of education and experience. Related Work Experience 5 years Relevant business work experience 3 years Supervisory experience and/or project management 3 plus years Experience with Cable TV, Internet, and/or Phone products & services or other related industry experience preferred WORKING CONDITIONS Office environment Occasional non-standard shifts and travel will be required.

Keywords: Spectrum, Gastonia , Manager - Commission Systems Reporting, Other , Gastonia, North Carolina

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