This position is responsible for managing the dispatch functions
of one or more dedicated fleet operations to ensure
the efficient and effective movement of our customers' products.
This includes direct and indirect supervision of the office staff
supporting dispatch and/or the professional drivers supporting the
Supervise and provide leadership to build and maintain a strong
team through effective communications, hiring, training, coaching,
counseling, appraising, rewarding, developing, and succession
planning. Carry out supervisory responsibilities in accordance with
the organization's policies and applicable laws.
Manage all routing modifications to ensure the business is
utilizing equipment and staff efficiently.
Continually assess the service level and provide recommendations
to manager regarding opportunities to improve operational
Monitor and manage Key Performance Indicators and cost factors
impacting operational effectiveness
Effectively communicate with the customer on a regular basis
regarding core transportation issues impacting the customer and the
effectiveness and efficiency of the fleet.
Build and maintain a positive work environment where team
members and their contributions are recognized and valued. Maintain
frequent communication with all team members.
Promote and monitor employee safety and take proactive steps to
create a positive safety culture. Partner with customer, internal
and external resources as necessary to identify, evaluate and
remove safety obstacles. Ensure compliance with safety programs and
protocols as well as federal, state and local regulations.
Embrace, promote and lead continuous improvement efforts.
Associate, Vocational or Technical Degree required, Bachelor’s
degree preferred in Logistics, Transportation, Business or related
3-5 years of experience in the Transportation Industry
(Transportation management, dispatching, customer interaction).
Demonstrated experience leading, directing, communicating change
and developing a team strongly desired.
Preferred candidates will have working knowledge of tractor and
Strong skill base and comfort with technology including
Microsoft Office, specifically Excel, and routing or dispatching