Builder Services Help Desk Expeditor - Project Coordinator

Company: The Loving Group
Location: Gastonia
Posted on: September 17, 2020

Job Description:

Description: Company ProfileWork for the fastest growing landscape company in the country!LOVING () are a premier provider of landscape and hardscape services to the residential homebuilder industry. We pride ourselves on being innovative; always striving to create a better product and service for our customer. We know that our employees are the key to our success that is why we are constantly creating new and improved ways to develop our talent. Having a benefits package that is competitive within our industry is important to attracting and retaining the best talent; that is why we offer a fun yet challenging work environment, work-life balance, flexible work schedules, paid time off and health insurance to name a few.Job SummaryThe position of Builder Services Help Desk Expeditor is open within our corporate operations division located in Gastonia, NC.The ideal candidate is an energetic, positive-thinking and motivated individual with high quality standards and an appropriate skill set. This role reports directly to the Builder Services Team Lead and will be responsible for processing and verifying work orders and purchase orders as they are received from our customers, providing superior service to each client and other duties as assigned.This position is expected to work shifts from Monday through Friday with occasional overtime and weekend work required based upon business levels.The compensation range for this position is $16.50 to $18.50 per hour DOE.Job Responsibilities

• Processing work orders by reviewing and verifying order information before manually entering in system.
• Processing purchase orders.
• Processing customer care requests from our customer base in the residential home builder industry.
• Dealing directly with customers to ensure accurate and timely processing of work order requisitions.
• Looking up customer orders as it pertains to estimated installation dates and/or resolution of work request.
• Verifying information on purchase orders, such as pricing and materials, matching to our customer contract.
• Responding to customer email inquiries and requests in a timely manner.
• Developing and maintaining excellent rapport with customers, both internal and external.
• Managing complications that arise due to order processing and/or damaged products.
• Handling and communicating any inconsistencies or delays to the customer.
• Effectively managing the daily workload.
• Relying on instructions and pre-established guidelines to perform the functions of the role.
• Effectively resolving customer issues/concerns.DisclaimerThe noted responsibilities are not an all-inclusive list as additional duties may be required as determined by the applicable department leader.EEO/M/F/D/VThis company participates in E-Verify where applicable.PM20. Requirements: Physical Requirements
  • Perform physical activity such as lifting, stooping, kneeling, balancing, pushing, pulling, crouching, and reaching in an office environment
  • Utilize key equipment found in a typical office environment (computer, copier, filing systems, etc.)
  • Subject to repetitive motions/ergonomicsEducation/Experience/Skills
    • College degree or equivalent industry experience
    • Minimum two years of experience in a similar expediting or customer service role.
    • Experience in Landscaping or Construction industry preferred
    • Excellent computer skills, including but not limited to, Microsoft Office Suite; specifically Excel and Outlook, ERP Systems, QuickBooks
    • Familiar with industry terminology and processes for receiving purchase orders and extras
    • Customer-focused mindset; Ability to manage a high volume of customer requests while providing excellent customer service
    • Ability to strategize and plan ahead
    • Ability to understand and carry out instructions
    • Ability to analyze information and evaluate results to choose the best solution and solve problems
    • Ability to multi task with a strong attention to detail.
    • Strong time management and organizational skills
    • Strong written and verbal communication skills, effectively communicating with coworkers, clients and management
    • Demonstrated ability to work in a team-based environment while exhibiting self-motivation and initiativePreferred (Not Required) Experience/Skills
      • Extensive experience with an ERP or scheduling system
      • Four or more years in a customer service/expediter role
      • Two or more years' experience working with residential home builders
      • Certification(s) in Excel
      • Advanced computer skills including Office and Cloudscape

Keywords: The Loving Group, Gastonia , Builder Services Help Desk Expeditor - Project Coordinator, Other , Gastonia, North Carolina