CALL CENTER REPRESENTATIVE
Company: Amazon
Location: Gastonia
Posted on: March 28, 2020
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Job Description:
Job SummaryWe are seeking a friendly, organized call center
representative to join our growing organization. In this position,
you will answer all incoming calls from our customers, answer
inquiries, resolve problems, and fulfill requests. You must
exemplify the values of our company at all times and provide
customers with the highest levels of customer concern.Duties and
ResponsibilitiesAnswer all incoming callsProvide excellent customer
service; answer questions and inquiriesResolve customer complaints
and problems; offer possible solutionsManage call center database;
enter new information as necessaryUp-sell accounts when
appropriateMaintain working equipmentFollow company regulations and
report malfunctionsRequirements and QualificationsHigh school
degree or equivalentPrevious experience in a customer support
roleHigh performer with a track record of over-achievementStrong
phone and verbal communication skills including active
listeningFamiliarity with CRM systems and practicesCustomer focus
and adaptability to different personality typesAbility to
multi-task, set priorities and manage time effectively
Keywords: Amazon, Gastonia , CALL CENTER REPRESENTATIVE, Other , Gastonia, North Carolina
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