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Srum Master 3 - ECMO

Company: Wells Fargo Bank
Location: Gastonia
Posted on: March 21, 2020

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Enterprise Customer Excellence Group (ECEG) brings together customer-focused functions from across the enterprise to provide a holistic approach to critical points of interaction with Wells Fargo customers. The group, which includes the Enterprise Complaints Management Office, the Customer Remediation Center of Excellence and Net Promoter System, is responsible for understanding the causes of issues that affect customers, and providing solutions that ensure customers' needs are understood and supported. The group is also accountable for ensuring regulators' expectations are met and that team members have the tools and training necessary for success.We are seeking a Senior Scrum Master to provide leadership and experience within our Enterprise Complaints Management Office (ECMO). These initiatives may focus on: digital components, cross-products functionalization, enterprise complaints initiatives, customer experience, and/or etc.Responsible for: Managing and evolving Scaled Agile portfolios of the highest complexity. Facilitates the scrum process on scrum teams with significant cross-functional impacts involving project, non-project or maintenance work. Guides the scrum team(s) and organization to follow generally accepted Agile/Scrum practices and daily activities to actively promote prioritization, team readiness, and commitment for each Sprint. Uses empirical data to help the team(s) assess their Scrum Maturity, optimize scrum team velocity to organizational KPIs, and identify improvement opportunities to achieve higher levels of team performance. Proactively addresses systemic impediments to team agility and guides the team(s) on methods to escalate when needed to prevent challenges from becoming blockers. Coaches scrum team(s) to deliver capabilities using agile practices while also following the Software Development Lifecycle, business process mapping, and various release processes as appropriate to ensure all risk, security, and development requirements are met. Partners with discipline managers to convey their concerns to scrum teams about governance policies and adherence to corporate standards. Partners with Product Owner(s) to ensure continuous refinement of backlog, which may include stories from multiple projects. Completion of some work may depend on non-agile work teams. Facilitates Scrum of Scrums. May train other Scrum Masters and serve as a mentor to less experienced team members. Drives Scrum adoption across all levels in the organization. Facilitates and is accountable for owning the Scrum and/or Scaled Agile ceremonies for the scrum team(s). Partners with Product Owners, Program or Project Managers to communicate delivery of work product from the scrum team(s) and escalates key risks and issues impeding scrum team effectiveness. Identifies skills & competencies of scrum team members & makes adjustments accordingly to promote development and highly effective teams.*** Posted locations preferred but will consider other locations within the Wells Fargo FootprintRequired Qualifications6+ years of experience as a practicing Scrum MasterDesired QualificationsAbility to negotiate, influence, and collaborate to build successful relationshipsAbility to present to multiple levels of managementExcellent verbal, written, and interpersonal communication skillsLeadership skills including; coaching, training, and mentoringAbility to execute in a fast paced, high demand, environment while balancing multiple prioritiesOther Desired Qualifications Scaled Agile Framework (SAFe) experience Knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency Knowledge of widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games Promote Agile best practices and lead and support the development of Agile culture Experience moving teams and organizations from Waterfall to Agile methodologies and Agile Transformations Proficient in Jira and managing Jira boards. Demonstrated ability to provide charts and articulate metrics in regards to Scrum performance Previous Agile team coaching experience would be beneficial Ability to be flexible and adaptable and tailor Agile approach to the organizational culture Knowledge of other Agile approaches: XP, Kanban, Crystal, FDD, etc. 1+ years of experience with Customer Journey development and process engineering work. Project Management Professional (PMP) Certification Ability to facilitate and lead meetings to reach conclusions, identify tasks, record actions, and achieve results Agile Scrum (CSM), SAFE certifications or other advanced Agile certifications Previous experience serving on Scrum teams that are both co-located and geographically distributed including offshore Strong problem solving skills to solve for blockers and impediments Previous experience working within consumer-centric lines of business and products would be beneficialStreet AddressIA-Des Moines: 800 Walnut St - Des Moines, IAAZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZMN-Saint Louis Park: 435 Ford Rd - Saint Louis Park, MNNC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NCTX-San Antonio: 4101 Wiseman Blvd - San Antonio, TXDisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.SDL2017

Keywords: Wells Fargo Bank, Gastonia , Srum Master 3 - ECMO, Other , Gastonia, North Carolina

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