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Desktop Support Specialist

Company: Global Channel Management
Location: Gastonia
Posted on: March 15, 2020

Job Description:

Desktop Support Specialist needs 4 year experience in an information technology technical support position providing computer support and break/fix services. Desktop Support Specialist required: Experience in end-user support within a financial service environment preferred. Experience in Service Desk or Customer Support role a plus. Familiarity with Software Distribution tools such as SCCM preferred. Service Now a plus. Experience with Windows OS, MS Office, Active Directory, Group policies, anti-virus software, Windows domain networking, local area networking. Experience with wireless technology such as Android, iPhones, iPads, remote access software, wireless routers, personal firewall, VPN and Citrix. Experience with current desktop, laptop, peripheral technologies. Experience with Virtual Desktops, Office 365, Cloud supported systems. Experience with imaging machines Experience utilizing client remote control solutions. Previous Service Desk (level 1) experience a plus Self-motivated and willingness to adapt to different roles within Desktop Support services. Possesses a friendly, can-do attitude. Always intrigued by how things are done. Questioning and challenging status quo. Desktop Support Specialist duties: Ability to perform in a dynamic environment with changing schedules and priorities. Ability to handle heavy volume of equipment deployments and collections Workload may consist of 10-20 deployment/collection tasks and/or 25-30 desktop support incidents weekly Physical ability to lift 30-50lbs on a daily basis Provides Tier 2 IT support for end-user computing devices to all employees and contingent workers in multiple offices around the world. Responds to incidents and requests within a ticketing system, providing resolution within a complex fast-paced business environment. Deploys and troubleshoots end user computing devices including laptops, desktops, printers, and wireless devices that are aligned with business strategies and directions. Install, configure, and troubleshoot Windows based operating systems, Microsoft Office and Internet browsers. Install, configure, and troubleshoot Mac/Apple based operating systems and proprietary applications. Configures and supports remote including VPN client and connectivity. Provides customer training and knowledge documentation.

Keywords: Global Channel Management, Gastonia , Desktop Support Specialist, Other , Gastonia, North Carolina

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