Telecommunicator

Company: City of Greenville
Location: Greenville
Posted on: April 7, 2026

Job Description:

Do you have a deep desire to serve and protect the citizens of Greenville? Then we invite you to join our team of first responders! You will play a critical role in answering emergency and non-emergency calls, monitoring alarms and video surveillance, and relaying important information to our public safety personnel. Your contributions will make a real difference in the lives of those you serve. Take the first step towards an exciting and rewarding career in public safety. Join us today! FLSA Status: Non-Exempt * Receives routine and emergency calls and personal requests for assistance concerning criminal offenses, civil processes, and other matters involving public safety. * Enters calls for service into a computer-aided dispatch computer. * Operates two-way radio to maintain contact with police cars and other law enforcement units. * Dispatches Police, Animal Protective Services, and monitors Fire/Rescue Officers. * Maintains current location of officers to assure their safety. * Monitors National Weather Service reports and N.C. State Highway Patrol. * Dispatches personnel to answer requests for assistance. * Maintains radio contact with Pitt County Sheriff's Department, East Carolina University, ECU Health Police, Pitt County Fire Control, Greenville Fire/Rescue, and the City's Recreation and Parks, Public Works, and Engineering departments. * Receives calls on alarms from monitoring stations of business alarms within the City. * Provides information concerning locations of neighborhoods, businesses, roads, and streets. * Operates computer terminal connected to the Division of Criminal Information and National Crime Information Center to obtain necessary information. * Maintains various communications logs and telephone requests for service. * Monitors traffic cameras located throughout the City. * Monitors City Hall and Greenville Police Department's building security system to include monitors located in the parking lots of both buildings. * Answers and fills out tip sheets from Crime Stoppers calls. * Maintains daily duty work log containing necessary operating information. * Operates personal computer and computer terminals as needed. * Performs other related duties as assigned. Education and Experience: * High school diploma or GED, supplemented with some training in the use of communications equipment; and * Six months to one year of experience in dispatching, conducting radio communications, providing customer service to the general public, or in a related field; * Emergency communications experience preferred. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Considerable knowledge of: * the City streets, location of neighborhoods, and general layout of the City. Good working knowledge of: * the operation of a two-way radio communications system and related Federal Communications Commission regulations. Ability to: * receive and understand auditory information from citizens and other public safety entities requesting public safety services or assistance as well as to provide telephone support; * accurately transmit radio communications; * assess people and situations and use sound judgment in decision-making; * elicit information from distressed or confused persons necessary for the proper dispatch of police or emergency vehicles; * speak clearly, distinctly, and politely; * remain calm and effective under heavy workloads and in emergencies; * operate assigned equipment and type accurately at an average rate of speed; * make sound, independent judgments with respect to the police's responsibility to respond based on the Police Department's operations manual; * learn radio communications code signals and information contained in the Police Department's operations manual; * obtain Division Criminal Information (DCI) operator certification after hire within a timeframe established by the supervisor; * deal courteously and tactfully with the public; * establish and maintain effective working relationships with other employees. * Must have the ability to type clearly at a rate of at least 35 words per minute. * Must be willing and able to work rotating 12-hour day or night shifts or permanent 12-hour day or night shifts. Rotating shifts to include 2 weekends per month. This position is required to be staffed 24 hours a day, 365 days a year, including holidays. You may be required to be on duty for an extended period of time during catastrophic, weather, or unplanned large-scale events. * Eligible candidates must submit to an interview process, job simulation testing, background checks, psychological exam, polygraph exam, medical exam, and drug screen. * Must obtain Telecommunicator Certification through the North Carolina Sheriff's Education and Training Standards Division. Note: The selection process typically takes 1-3 months but can vary depending on circumstances . Candidates who do not successfully complete the selection process are eligible to reapply for other City job vacancies. Compensation details: 41454.4 Yearly Salary PIcdfc1bb3eafa-29400-40107994

Keywords: City of Greenville, Gastonia , Telecommunicator, IT / Software / Systems , Greenville, North Carolina