IT Service Desk Agent
Company: STI
Location: Charlotte
Posted on: April 1, 2026
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Job Description:
Job title: NC - Meck County - Service Support Analyst- Junior
(740561) Location: 3205 Freedom Dr, Charlotte, NC Duration: 12
Months The IT Service Desk Agent I will provide front line
telephone\email support to internal customers with IT related
software(O365 & Windows Operating systems) and hardware
issues(tablets, desktop, and laptop). This is a hybrid position.
The candidate will be required to work onsite at least two days a
week in Charlotte, NC. The max rate for this position is
$32.50/hour. The IT Service Desk Agent I will provide front line
telephone\email support to internal customers with IT related
software and hardware issues. • Aid customers concerning the use of
computer hardware (i.e. tablets, desktop, and laptop) and software
(i.e. O365 & Windows Operating systems, etc.), including printing,
installation, enterprise applications, electronic mail, and
operating systems • Perform First Contact Resolution (FCR) •
Provide operational support for user identity management, username
provisioning, system access, and password management. (Active
Directory) • Develop/Maintain documentation for proper maintenance
of Knowledge Articles within the Knowledge Management Database •
Understand and adhere to Incident Management, Request Management,
and Knowledge Management policies Typically handles small
initiatives and/or assignments independently. May work in an
assisting role on larger initiatives and/or assignments projects
requiring multiple agents and specialist. Skill Required / Desired
Amount of Experience Experience providing support to end users w/
comp hardware and software inc. printing, installation, enterprise
applications, electronic mail, and ops 2 Years Provide operational
support for user identity management, username provisioning, system
access, and password management. (Active Directory) 2 Years
Develop/Maintain documentation for proper maintenance of Knowledge
Articles within the Knowledge Management Database 2 Years Previous
experience providing IT support by phone/email 2 Years
Keywords: STI, Gastonia , IT Service Desk Agent, IT / Software / Systems , Charlotte, North Carolina
