ServiceNow Change Management Analyst
Company: Stefanini Group
Location: Charlotte
Posted on: April 1, 2026
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Job Description:
Details: Stefanini Group is looking for ServiceNow Change
Management Analyst for a globally recognized company! For
interested applicants, click the apply button or you may reach out
to Alfher Hidalgo at (248) 728-2627/ Alfher .Hidalgo@stefanini.com
for faster processing. Thank you! Position Summary We are seeking a
ServiceNow Change Management Analyst to optimize change processes
using the ServiceNow platform. The role combines ITIL-aligned
change management practices, ServiceNow configuration and workflow
automation, stakeholder coordination, and reporting to reduce risk
and improve deployment velocity. The ideal candidate has hands-on
ServiceNow experience, a strong understanding of change control
processes, and the ability to translate business requirements into
platform improvements. Key Responsibilities Lead and manage the
end-to-end change lifecycle in ServiceNow (creation, review,
approval, scheduling, implementation, validation, closure).
Configure and maintain ServiceNow Change Management modules,
workflows, UI policies, business rules, and notifications to
support process requirements. Design, implement and maintain change
models (standard, normal, emergency) and change templates.
Facilitate change advisory board (CAB) meetings and related
communications; prepare agendas, risk summaries, and decision logs.
Partner with Release, Configuration, Incident, Problem, and
Deployment teams to ensure coordinated and auditable change
activities. Create and maintain operational runbooks and process
documentation; provide training and onboarding for stakeholders and
change owners. Implement automation for approvals, risk scoring,
impact analysis, and notifications to reduce manual effort and
errors. Help Build dashboards and reports (performance, compliance,
SLAs, failed changes, emergency change metrics) and present
insights to leadership. Ensure compliance with audit and regulatory
requirements for change controls and maintain a secure, auditable
trail of changes. Details: Required Qualifications 3 years working
with ServiceNow including hands-on configuration and administration
(for mid-level; adjust for senior). Practical experience
implementing and operating ServiceNow Change Management module(s):
workflows, business rules, flows, UI actions, notifications.
Familiarity with ITIL change management concepts and best
practices. Experience facilitating CAB meetings and communicating
risk/impact to technical and non-technical stakeholders. Strong
analytical and problem-solving skills; experience creating reports
and dashboards (Performance Analytics, Reporting, or similar).
Excellent written and verbal communication skills LI-AH1
LI-REMOTE
Keywords: Stefanini Group, Gastonia , ServiceNow Change Management Analyst, IT / Software / Systems , Charlotte, North Carolina
