Information Technology Support Specialist II
Company: Integra Staffing And Search
Location: Charlotte
Posted on: April 1, 2026
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Job Description:
Job Description Information Technology Support Specialist II
Charlotte, NC, USA Required to be onsite 5 days/week in the office
Monday-Friday. As an IT Support Specialist II, you will be the
first line of technical support for our team members, ensuring
minimal downtime and smooth operation of all critical systems. You
will collaborate across departments to troubleshoot issues and
proactively improve user experience. Your work will directly
support a high-functioning, service-focused environment that powers
impactful design and delivery. Deliver Results Provide high-quality
customer service for internal users, resolving hardware, software,
and systems issues with professionalism and urgency. Maintain
timely documentation of procedures, solutions, and systems to
support a growing and geographically distributed team. Administer
support for Windows, Microsoft Office, desktop/laptop hardware, and
architecture/engineering-specific applications. Conduct daily
backup checks and assist in disaster recovery planning and
restoration alongside the Network Administrator. Monitor and
maintain IT service ticket status, ensuring issues are logged,
updated, and resolved per communication protocols. Recommend
solutions for infrastructure problems and identify opportunities
for system improvement. Support and maintain mobile and cellular
devices, telecommunications, and basic network peripherals. Provide
after-hours and on-call support as needed to maintain operational
continuity. Qualifications Associate’s Degree in Information
Technology or related field. Minimum 3 years of experience in an IT
support or Helpdesk environment. Strong organizational and
multitasking skills in a fast-paced, service-oriented environment.
Excellent written and verbal communication skills. Experience
supporting Windows desktop environments, Microsoft Office, and
line-of-business applications. Familiarity with architecture and
engineering software and basic network or telecommunications
devices is a plus. Certifications such as CompTIA A or Network are
preferred but not required. People Matter Each individual’s
background, knowledge, ability, and experience contributes to
strengthening our organization and projects. Our dedication to
diversity includes company provided training and education,
equitable recruitment, a grassroots employee DEI committee, and
robust community partnerships. We are comprised of people with a
variety of abilities, races, colors, religions, genders, sexual
orientations, national origins, ages, veteran statuses, and more.
As an equal opportunity employer, we believe diversity, equity, and
inclusion are essential elements of innovative design. Reasonable
accommodations may be made to enable qualified individuals with
disabilities to perform essential job functions. Sustainable and
Inclusive We are dedicated to human-centered, sustainable, and
inclusive design practices. We believe diversity, equity, and
inclusion are essential to building trust, respect, and truly
innovative design making spaces welcoming and accessible to all.
Our sustainability approach embraces the AIA 2030 Commitment,
together with a range of high performance, restorative, and
regenerative strategies with a focus on climate responsive results
to maximize positive impact in our industry. Employee Owned We act
like owners—because we are. From modest beginnings of four original
engineering partners in 1962, to almost 300 architects, engineers,
designers, and consultants across multiple regional offices today,
the energy, resourcefulness, and entrepreneurial mindset you expect
from a CEO come standard with every team member. Culture of
Excellence The firm is continually ranked as one of the Best and
Brightest Companies to Work For in the Nation®, with comprehensive
benefits including an award-winning wellness program, hybrid work
schedule, summer hours, profit-sharing, and employee stock
ownership plan (ESOP). We take our work seriously, but have fun
along the way, which fuels the creative spirit and supports a focus
on work and life integration.
Keywords: Integra Staffing And Search, Gastonia , Information Technology Support Specialist II, IT / Software / Systems , Charlotte, North Carolina
