Technical Support Specialist

Company: SNI Technology
Location: Mount Holly
Posted on: November 22, 2021

Job Description:

We are looking for an energetic, highly motivated Technical Support Specialist with excellent communication skills to join our team and to provide support for internal and external customer support requests. You'll engage with customers, providing email/phone/chat/video support. You will collaborate with other team members to help troubleshoot and resolve issues.

Responsibilities



Provide outstanding technical customer support.

Use software tools to troubleshoot issues and support customers.

Use knowledge, research, judgment, troubleshooting, problem solving and professional discretion to answer customer's questions and solve issues.

Provide timely and accurate support while representing the organization in the most professional manner.

Prioritize customer support requests based on service priority and judgment.

Facilitate Zoom meetings to troubleshoot issues that require screen sharing.

Provide recommendations on increasing efficiency and enhancing customer satisfaction.

Perform QA/QC testing and reporting on products and services.





Experience



Experience with web-based platform support

Experience with CRM support/implementation/integration is nice to have

Experience with Microsoft Office products

Experience with Jira is nice to have





Benefits

comprehensive benefit package including generous paid time off, a 15% contribution to a 403(b) and comprehensive health insurance.

Location

Remote (prefer EST time zone)

Keywords: SNI Technology, Gastonia , Technical Support Specialist, IT / Software / Systems , Mount Holly, North Carolina