Commerical Technical Support
Company: SPECTRUM
Location: Mount Holly
Posted on: February 25, 2021
|
|
Job Description:
At A GlanceFull-time entry-level to mid-level customer service
role troubleshooting and resolving customer technology and service
issues, including repair, billing, and accounts.Profile: A
tech-savvy problem solver who can multitask to repair a variety of
services and equipment. SMB Tech Support Representatives use
patience and effective communication skills to uncover customer
needs, answer questions, and leave a positive impression on
customer interactions.Benefits include fully paid training and time
off, comprehensive health packages, retirement savings, free
Spectrum services where available, and more.Are you ready for
something new?No matter your background, our training program can
put you ahead of the curve on all the latest Spectrum technology.
We'll help you develop the skills to be comfortable, positive, and
adaptable while resolving all kinds of technical mobile issues.
Your dedication and resourcefulness, paired with the strength of
our products and services, keep services flowing and customers
satisfied. Your attention to detail is essential; you'll keep a
record of actions taken and create documents that ensure your
customers' service histories are available for future
Representatives. If you're ready to grow your skills, this is a
role with a lot of potential.What is the SMB Technical Support
role?It's about building relationships and turning the knowledge
you gain in training into customer service wins. Small and
Medium-Sized Business (SMB) Technical Support Representatives make
a real difference to their business customers and the company. You
will provide over-the-phone support for a range of products and
services, including accounts and billing, enhancements, and
repairs. You'll have advanced diagnostic tools to help you address
technical inquiries and get services running smoothly, talking
customers through fixes you can make together. If an issue calls
for extra attention, bring in additional internal support and field
technician teams to get things back on track. Understanding the
products and your customers' sense of urgency will help you create
a satisfying customer experience.It's about learning and
growingThis may be new for you, but the journey is all mapped out.
There's a lot to learn, and our comprehensive, fully paid training
can make you an authority on Spectrum's industry-leading products
and services in about three months. After that, you'll be ready to
handle advanced technical questions, process orders, schedule field
visits, and more. The industry moves quickly; to stay on top of it,
we provide training updates to keep you current on our newest
products, services, and upgrades so you'll be ready for any
question that comes your way. One-on-one time with department
leaders and additional support give you everything you need to
create a streamlined process for your customers and yourself.With a
deliberate path to successWe believe the best people to lead are
those who have been down the same road before. Most of our
supervisors started as Representatives themselves, so they know
exactly what kind of support will help you grow into a successful
employee. With well-established career paths across multiple lines
of business, advancement is a very real and achievable goal. Make
your first move toward a long and rewarding career with
Spectrum.The benefits are clearIn addition to the core benefits -
industry-leading retirement savings and 401(k) plans, comprehensive
health care insurance options, dental and vision plans, flexible
spending, family leave, and paid training and time off - we offer
free Spectrum products and services where available, education
assistance tuition reimbursement, employee discounts, and a
selection of other programs to support team members and their
families.What is takes to get startedThe minimum requirements for
the SMB Technical Support Representative are:Ability to read,
write, speak and understand EnglishHigh School Diploma or GED
For more information on Spectrum's benefits, please click .
Keywords: SPECTRUM, Gastonia , Commerical Technical Support, IT / Software / Systems , Mount Holly, North Carolina
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other IT / Software / Systems JobsSoftware Engineer Description: A leading Fin-Tech company is seeking a Software Engineer to join their growing organization. Utilizing the most cutting-edge technology, the Software Engineer will be responsible for the design and development (more...) Company: Selby Jennings Location: Charlotte Posted on: 02/26/2021 Java Lead Description: Fullstack Java Angular Tech Leads 2 roles Duration: thru end of year Location: Charlotte, NC Client is looking for two full Stack Tech Leads to start by this month end and we are looking for someone (more...) Company: Paramount Software Solutions, Inc Location: Charlotte Posted on: 02/26/2021 Director of Innovation & Technology - Charlotte, Chicago or Description: Director of Innovation Technology - Charlotte, Chicago or Atlanta Charlotte, NC Chicago, IL The Director of Technology Innovation will be responsible for implementation of innovative solutions to (more...) Company: Jones Lang LaSalle Incorporated Location: Charlotte Posted on: 02/26/2021 Senior Software Engineer (.Net Core, microservices, Azure) Description: A data analytics company is looking to add 2-3 hands on .Net engineers to work on a few industry specific projects. This role is building an enterprise, distributed system that will process over 1 Billion (more...) Company: Motion Recruitment Location: Charlotte Posted on: 02/26/2021 Oracle Pl/SQL Developer Description: Synechron is a leading digital transformation consulting firm focused on the financial services industry and is working to Accelerate Digital initiatives for banks, asset managers, and insurance companies (more...) Company: Synechron Location: Charlotte Posted on: 02/26/2021 Delivery Lead - Technology Description: Job Description: Position Summary We are searching for a Project Manager with Business Analysis documentation skills for our team. The Open Banking Channel is experiencing rapid growth driven by the onboarding (more...) Company: Bank Of America Location: Charlotte Posted on: 02/26/2021 Dot Net developer W2 Only Description: Charlotte NC Duration 6 Months Primary Experience Needed: ul li 6-10 yrs related Company: Saxon Global Inc. Location: Charlotte Posted on: 02/26/2021 Application Developer III Description: NO C2C br Must be able to work W2 br Long term Contract/Contract to hire br br br JOB DESCRIPTION: Experienced SDLC developer needed for participating in all phases of the development and maintenance (more...) Company: Yoh, A Day & Zimmermann Company Location: Charlotte Posted on: 02/26/2021 ServiceNow Developer / ServiceNow Administrator / ITSM Lead Description: Job Description br br li CONTRACT TO HIRE VIDEO INTERVIEW CHARLOTTE NC FORTUNE 500 COMPANY W-2 ONLY REMOTE WORK OPTION THRU COVID br br Our client is looking for a technical (more...) Company: TalentBridge Location: Charlotte Posted on: 02/26/2021 Technical Associate- End User Support Description: Title: Technical Associate- Deskside Support Location: Charlotte, NC Duration: 5 month project with possible extension Work Requirements: Third-party candidates are not being considered at this time (more...) Company: TekPartners Location: Charlotte Posted on: 02/26/2021 |