Company: Morning Star LLC dba Hardee's
Posted on: August 4, 2022
The Shift Leader is responsible and accountable for performing
specific tasks and duties, as assigned. The Shift Leader provides
each guest with a positive customer service experience, prepares
quality food products and keeps the restaurant clean, pleasant and
safe for all customers and employees .The Shift Leader Follows and
enforces all company policies, procedures and
guidelines.Appropriate and Fair Business Practices:*Follows and
complies with all company policies and procedures regarding
business and personal practices as well as ensures all policies and
procedures are followed by crew and mangers.
* Follows and enforces all company safety, security and emergency
policies and procedures; maintains a safe and secure environment
for employees and customers.
*Personal appearance- The Restaurant manager must maintain a
complete, neat, and clean and wrinkle free
- Must be at least 18 years old.
- Must have reliable transportation.
- Must have a telephone or other reliable method of communicating
with the restaurant.
- Must be able to work flexible hours.
- 40 Hours minimum required.
- Follows the steps outlined in the Crew Person Training Program
to ensure crew is properly trained and obtains the ability to
perform tasks and responsibilities.
- Communicates to Trainee, Manager on duty when additional
training, guidance, and practice are needed.
- Understands how each job responsibility impacts the customers,
other employees and overall operations.
- Keep manager on duty informed of anything that might affect the
customers, other employees and overall operations.
- Is performance oriented and driven; understands performance
expectations and is aware of performance results.
Essential Functions:The essential functions of the crew person
positions are denoted below in the following key area:
Total Customer Satisfaction
Consistently provides a quality product and customer service
experience that delivers total customer satisfaction. Ensures the
restaurant management team and crew provides Quality product and
customer service as well.
- Follow all customer service guidelines and procedures; takes
the appropriate action to ensure all customers receive service
beyond their expectations.
- Work assigned station(s) accurately and productively; cleans
and stocks the station area(s); performs other cleaning duties as
- Ensures that all customers receive hot, quality products,
prepares, packages and delivers all products according to menu
- Handles all food products according to company procedures,
follows all company food safety, food handling and sanitation
requirements, to ensure the health and safety of customers and
- Assist managers and Crew with completing duties as
needed.Company IntroductionFor 60 years, Hardee's has brought
communities together with quality, delicious food. With more than
1,800 restaurants across the U.S., and locations in 14 countries,
we are committed to the best tasting food to better serve our
guests--From Made From Scratch Biscuits and Hand-Breaded Chicken
Keywords: Morning Star LLC dba Hardee's, Gastonia , Shift Leader, Hospitality & Tourism , Maiden, North Carolina
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