Customer Service - Donor Support Technician
Company: CSL Plasma
Location: Gastonia
Posted on: January 8, 2021
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Job Description:
About CSLWith operations in 35+ nations and -27,000 employees
worldwide, CSL is driven to develop and deliver a broad range of
lifesaving therapies to treat disorders such as hemophilia and
primary immune deficiencies, and vaccines to prevent influenza. Our
therapies are also used in cardiac surgery, organ transplantation
and burn treatment.CSL is the parent company of CSL Behring and
Seqirus. CSL Behring is a global leader in the protein
biotherapeutics industry, focused on bringing to market
biotherapies used to treat serious and often rare conditions. CSL
Behring operates CSL Plasma, one of the world's largest collectors
of human plasma, which is used to create CSL's therapies. Seqirus
is one of the largest influenza vaccine companies in the world and
is a transcontinental partner in pandemic preparedness and a major
contributor to the prevention and control of influenza globally.We
invite you to take a look at the many career possibilities
available around the globe and consider building your promising
future at CSL by becoming a member of our team!Job DescriptionJob
Description Job Description Summary Responsible for preparing the
donor, donor area and equipment for the pheresis process. Job
Description Main Responsibilities 1.--Prepares the autopheresis
machine for the pheresis process. 2.--Monitors the donor and the
pheresis process, responds to specific alarms or signals that may
occur during the process. 3.--Disconnects the donor when the
process is complete. 4.--Maintains alertness and awareness to any
reaction donor may have during or after the pheresis process and
notifies appropriate staff. 5.--Uses Personal Digital Assistant
(PDA) to record incidents that occur during the pheresis process,
such as machine alerts and alarms, volume variances and donor
adverse events. 6.--Uses PDA to link equipment and soft goods used
in the pheresis process to the appropriate donor. 7. Alerts Group
Leader or Supervisor of donor flow issues. 8.--Ensures the accurate
recording of donor data in the electronic donor information
management system as outlined in the Standard Operating Procedures
(SOPs). 9.--Understands the policies and procedures associated with
hyper immune programs at the center if applicable. 10.--Maintains
clean efficient work environment, and ensures sufficient operating
supplies and forms are available as needed. Follows all Health
Safety & Environmental (HSE) and Occupational Safety and Health
Administration (OSHA) policies and procedures. Promotes safety in
all actions. 11.--Maintains confidentiality of all personnel, donor
and center information. 12.--May be cross-trained in other areas to
meet the needs of the business. 13.--Bilingual skills may be
required, at the discretion of the organization, to meet the needs
of the business. 14.--Perform job-related duties as assigned.
Education ? High school diploma or equivalent required Experience ?
Minimum of three (3) months' work experience, preferably in medical
or health provider environment or equivalent combination of
education and experience ? Must be able to perform basic math
calculations Working Conditions (physical & mental requirements) ?
Ability to understand, remember and apply oral and/or written
instructions ? Ability to understand and follow basic instructions
and guidelines ? Must be able to see and speak with customers and
observe equipment operation. ? Occasionally perform tasks while
standing and walking up to 100% of time ? Reach, bend, kneel and
have high level of manual dexterity ? Occasionally be required to
lift and carry up to 25 pounds ? Fast paced environment with
frequent interruptions ? Frequently exposed to hazardous chemicals,
extreme temperatures and to blood borne pathogens ? Required to
wear Personal Protective Equipment while performing specific tasks
or in certain areas ? Required to work overtime and extended hours
to support center operational needs Note: All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity,
disability, veteran status, national origin or other legally
protected classifications. Please note, we may not have an
immediate need at the present time; however we are always
interested in speaking to well qualified candidates for future
openings. If you are interested in exploring a career with CSL,
please apply. Someone will follow up depending on the current
needs, but please be aware correspondence may not be immediate.
Keywords: CSL Plasma, Gastonia , Customer Service - Donor Support Technician, Hospitality & Tourism , Gastonia, North Carolina
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