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Customer Care Specialist (Healthcare)

Company: C3i Solutions an HCL Technologies Company
Location: Kings Mountain
Posted on: November 23, 2021

Job Description:

Ready to BUST into the healthcare field? Have a PASSION for helping others? Do you have experience in the Call Center environment? Do YOU reside in Kings Mountain, NC and/or Surrounding area(s)?Put your skills/expertise to the test here at C3i Solutions!We're looking for Healthcare Professionals to fill our Customer Care Specialist positions. See job details below.Summary: This is a new program for us here at C3i Solutions, primarily inbound in nature which combines providing consumers with medical information on dermatological over the counter and prescription products, as well as documenting and submitting AEs and PQCs reported to the program. Additionally, included in this program will be a patient assistance team who will be trained to provide support to patients using the products.Program Objectives: - Provision of dermatological consumer and prescription product information via inbound call inquiries per client and FDA requirements - Reporting of Adverse Events/Experiences and Product Quality Complaints per client guidelines and FDA requirements - Provision of financial assistance information to Consumers via inbound communication per client expectationsBusiness Hours: Monday to Friday 9am - 6pmShifts: 1st) 8:45am-5:15pm & 2nd) 9:30am - 6pmTraining: REMOTE, M-F, for approximately 8 weeks. (Initially training will be conducted remotely however may move to KM office pending COVID guideline changes.)Program hire requirements:

  • Previous call center experience is preferred or strong customer service focused work history.
  • Strong Technological Skills are required which include, typing, documenting information in a system as it is being communicated, Excel, PowerPoint, Teams, Webex, or Zoom experience.
  • Must be self-directed and able to work independently, demonstrate good problem solving skills, critical thinking skills, in addition to multi-tasking skills as there are a number of computer programs involved in the handling of calls and nurses need to be comfortable with quickly navigating, and talking and typing simultaneously.If you feel that you qualify for this position and ready to move forward, click APPLY today!C3i Solutions is an Equal Opportunity Employer - EOE, M/F, D/V. Type: Full-timePay: From $30,500.00 per yearBenefits:
    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Disability insurance
    • Employee assistance program
    • Employee discount
    • Flexible schedule
    • Flexible spending account
    • Health insurance
    • Health savings account
    • Life insurance
    • Paid time off
    • Paid training
    • Tuition reimbursement
    • Vision insurance
    • Work from homeSchedule:
      • 8 hour shift
      • Day shift
      • Monday to Friday
      • OvertimeAbility to commute/relocate:
        • Kings Mountain, NC 28086: Reliably commute or planning to relocate before starting work (Required)Application Question(s):
          • Are you willing to undergo a Background Check?Education:
            • High school or equivalent (Required)Experience:
              • Call Center: 2 years (Required)
              • Computer literacy: 1 year (Required)Work Location: One location

Keywords: C3i Solutions an HCL Technologies Company, Gastonia , Customer Care Specialist (Healthcare), Healthcare , Kings Mountain, North Carolina

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