Network Support Technician (Government)
Company: AT&T
Location: Dallas
Posted on: September 24, 2022
Job Description:
AT&T Global Public Sector is a trusted provider of secure,
IP enabled, cloud-based, network solutions and professional
services to the -Federal Government. - - We are dedicated to
recruiting, developing and empowering a diverse, high-performing
workforce that is passionate about what they do, committed to our
shared values and dedicated to our customers' mission. AT&T has
an opening to fill a Network Support Technician (NST) position to
support an Immigration and Customs Enforcement (ICE) Office of
Chief Information Officer (OCIO) program. Specifically, the NST
-will support Information Technology Field Operations (ITFO) in
Charlotte, NC. The NST provide Tier 2 support for integrated
hardware and software; local infrastructure deployment services;
respond to end user request; provide VTC and remote support. The
NST reports to an Area Technical Lead and provides support for 24x7
LANs and associated applications, peripherals, connectivity and
end-users in a Service Desk supported Tier II environment. - This
position relies on instructions and pre-established guidelines to
perform the functions of the job while working independently and/or
under immediate supervision. - A certain degree of creativity and
latitude is required. Duties/Responsibilities:
Provide LAN administrator support
with the installation, configuration and maintenance of network
communication devices, servers, network storage arrays and tape
backup units. Provide support of network attached devices such as
computers, printers, fax machines, biometric devices,
electrocardiograms, x-ray machines, smart display, and sensors
Provide support of mobile and wireless devices to include
smartphones, tablets and hotspots Assist in testing, applying and
maintaining server configurations and related security patches
Assist in maintaining and checking the health of systems and
backups to include restore testing Monitors ITSM (ServiceNow)
assignment groups and applies troubleshooting needed to resolve
tickets Update tickets following documentation templates and/or
guidelines to ensure quality requirements are met Provide daily,
weekly and monthly activity reports describing activities
accomplished in a timely manner Provide inventory support and input
to the provided inventory system for the customer Responsible for
installing and maintaining VTC infrastructure to include assisting
with user requests Participate in pre-scheduled after-hours support
of weekly on-call rotation and/or as a team member supporting
special projects or events Conduct or provide new equipment
deployments and/or requested deployment support Provide cabling
support and run cables within data centers, LAN rooms and remote
wiring closets Analyzes functional business requirements and design
specifications for functional activities. Effectively contribute to
technical discussions and develop and present required briefing
materials to ensure the customer's needs are met Provide
identification/fixing for the problems within existing systems
design/implementation of new systems, enhances the existing systems
and participates in analysis, design and new construction of next
generation IT systems. Responsible for understanding the needs of
the customers and the realities of commercially available IT
products and creating requirements that will allow implementation
by the architecture and engineering team and COTS products. Must
possess experience of system engineering in one or more areas
including telecommunications concepts, computer languages,
operating systems, database/DBMS and middleware. Communicate
effectively both orally and written with customers, stakeholders,
and technical specialists
Required Clearance: Public Trust (#publictrust) Required
Qualifications:
Associate Degree or equivalent
experience 1+ years' of IT-related support experience, preferably
in a helpdesk or customer support role Demonstrated ability to
troubleshoot and resolve desktop, network, or other IT issues
General knowledge network products and systems Experience in a
rapid paced, time sensitive, high-quality environment Good
technical writing, presentation, and documentation skills - Must
have excellent team skills and collaboration skills Attention to
detail and follow-through Ability to work with minimal supervision
Must be able to bend, kneel, stretch, crawl and lift or move up to
50 lbs. Must pass Motor Vehicle Records check as this position is
classified as a "Regular Driver" and overnight travel may be
required. (Actual travel percentage varies based upon location but
is typically less than 20%) Must be a U.S. Citizen and pass the DHS
Employment Eligibility Verification process
Desired Qualifications:
Prior experience of IT support in an
Enterprise environment (10,000+ end-users) Possesses and applies
expertise on multiple complex work assignments which are broad in
nature, requiring originality and innovation in determining how to
accomplish tasks. Ability to apply a comprehensive knowledge across
key tasks and high impact assignments. Experience evaluating system
performance results and recommending improvements or optimizations.
Experience performing IT hardware repairs and installing
replacement parts Experience planning and leading technology
assignments and projects. Prior hands-on experience with the setup,
configuration and administration of servers and backups. Experience
functioning as a technical expert across multiple project
assignments. ITIL v4, MCSE, A+, Security+, Network+, or other
relevant certifications.
Ready to join our team? Apply Today! (#none)
Keywords: AT&T, Gastonia , Network Support Technician (Government), Government & Protective Services , Dallas, North Carolina
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