Care Manager Extender, BH
Posted on: September 23, 2022
Make a Difference in Someone's Life!
At Monarch, we work together to provide life-changing care in
communities across North Carolina. As a team, we provide hope,
promote wellness, and empower individuals and families impacted by
mental illness, substance use disorders, intellectual and
developmental disabilities, and traumatic brain injury.
You Belong at Monarch
You deserve a positive and encouraging work environment - a place
where you can do your best work and grow as a professional. That is
just what you'll find at Monarch. Here, we care for people,
including our team members. We offer a comprehensive, competitive
benefits package that supports full-time and part-time team members
and their families. More than just a job, this opportunity with
Monarch will give you room to spread your wings and grow because we
believe in promoting from within and developing future leaders.
What You'll Do:
1. Perform general outreach, engagement, and follow-up with people
we support to assist individuals to make informed choices regarding
their care and services and other life decisions.
2. Provides a variety of services and supports to emphasize
personal safety, self-worth, confidence, connection to the
community, boundary setting, planning, self-advocacy, personal
fulfillment, development of social supports and effective
3. In conjunction with the care management team, engage in various
skill-building activities such as learning how to obtain and
maintain stable housing, manage finances, increase employment
readiness skills, interact with others in private and public
settings, maintain healthy non-violent relationships, engage in
safe, non-medical ways to control modifiable risk factors that
impact the person's health (e.g. smoking, drug and alcohol use,
obesity, etc.) and learn skills to increase motivation and actively
address health conditions such as diabetes, heart disease, COPD,
4. Assist in the development of the goals in the Plan of
Care/Individual Support Plan and comprehensive crisis plans to
assist individuals to progress to goal completion.
5. Coordinating services/appointments (e.g., appointment/wellness
reminders, providing or arranging transportation).
6. Provides services in various community settings to help the
individual identify and address barriers that prevent him or her
from receiving needed services from healthcare professionals,
including primary healthcare, dental, oral and vision.
7. Link individuals to appropriate community-based services to
ensure that they are actively engaged in the service, including
supports related to housing, and employment.
8. Facilitate person-centered, effective, positive relationships
with people receiving services using positive approaches that
promote self-determination in all areas of life.
9. Assist with self-help, advocacy, pre-crisis support, and
supporting the individual with speaking with employers, landlords
and others regarding reasonable accommodations for the person's
10. Document encounters and contacts made on behalf of people we
support; complete and submit billing documentation.
11. Attend regular staff meetings and other required meetings.
Convey observations and key issues to supervisor on an on-going
12. Maintain all required training by attending and actively
participating in meetings and trainings, including but not limited
to, case conferences.
13. Maintain certification in all agency, state, and federal
14. Assist new staff and/or current staff with orientation,
mentoring and training.
15. Demonstrate knowledge of and comply with all agency policies
16. Follow service definition guidelines for services being
17. Complete all other relevant responsibilities assigned by the
18. Driving and travel may be required.
Additional Information (If Applicable):
Must be 18 years of age or older
Must meet at least one of the following requirements:
1. Be a person with lived experience with a behavioral health
condition and a Certified Peer Support Specialist.
2. A parent or guardian of an individual with a behavioral health
condition and has at least two years of direct experience providing
care for and navigating the Medicaid delivery system on behalf of
that individual (parent/guardian cannot serve as an extender for
their family member).
3. Has two years of paid experience performing the types of
functions listed in the job description, with at least one year of
paid experience working directly with the Tailored Care Management
Education We're Looking For:
High School (Required)
Certifications We're Looking For:
LPN - NC Board of Nursing, North Carolina Driver License (Valid) -
NC Division of Motor Vehicles, Qualified Peer Support Specialist
(NCCPSS) - State of North Carolina, Wellness Recovery Action Plan
(WRAP) - Copeland Center, Whole Health Action Management (WHAM) -
National Council for Mental Wellbeing
Experience We're Looking For:
Direct experience providing care for and navigating the Medicaid
delivery system on behalf of that individual (parent/guardian
cannot serve as an extender for their family member)., Lived
experience with an I/DD or a TBI with demonstrated knowledge of and
direct personal experience navigating the North Carolina Medicaid
delivery system., Paid experience performing the types of functions
listed in the job description, with at least one year of paid
experience working directly with the Tailored Care Management
Target Weekly Hours:
Monarch is an Equal Opportunity Employer
Monarch offers opportunities as diverse as the people we support
and the communities we serve. Monarch is an equal opportunity
employer and we are firmly committed to supporting and celebrating
all forms of diversity.
Monarch does not accept paper applications. Any person with a
disability who needs any reasonable accommodation under the
Americans with Disabilities Act to apply for a position or
otherwise to participate in Monarch job search or selection
process, should contact HR@MonarchNC.org or call (704)
This job description in no way implies that these are the only
duties and responsibilities to be performed. You will be required
to follow any other instructions and to perform any other duties
and responsibilities upon the request of a supervisor. This job
description is subject to revision at the discretion of
Keywords: Monarch, Gastonia , Care Manager Extender, BH, Executive , Shelby, North Carolina
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