Operations Manager
Company: Work 4 Hogan
Location: Cowpens
Posted on: June 24, 2022
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Job Description:
Job DescriptionHogan Transportation is a 100-year-old
full-service, multi-faceted transportation company operating
throughout North America with a tradition of unparalleled,
personalized service to clients, utilizing first-class equipment
and advanced technology.Job SummaryDaily dispatching, load planning
and monitoring, route utilization to achieve high service levels.
Main customer contact. Major focus on DOT and safety compliance,
monitoring preventative maintenance, KPI reporting, and payroll
confirmation. Driver coaching for retention.Essential Duties and
Responsibilities· Confer with customers or supervising personnel to
address questions, problems, or equipment. · Monitor personnel and
driver utilization to coordinate service and schedules.· Driver
coaching in the areas of employee retention, customer satisfaction
and service, safety awareness and worker' compensation management.·
Schedule or dispatch drivers to appropriate locations, according to
customer requests, specifications, or needs, using Qualcomm devices
or telephones. · Confer with customers or supervising personnel to
address questions, problems, or requests for service or equipment.
· Prepare daily work and run schedules. · Advise personnel about
traffic problems, such as construction areas, accidents,
congestion, weather conditions, or other hazards. · Arrange for
necessary repairs to restore service and schedules. · Communicate
to driver's, including but not limited to, load information,
advances, maintenance coordination, performance counseling and
safety procedures. · Responsible for assigned fleet of tractors and
drivers for on-time pick up and delivery performance, out of route
miles, hours of service compliance, home time, special routing
needs, and cost control. · Insure that each driver has an adequate
understanding of customer and company expectations. · Daily
accounting of all assigned trucks and drivers. · Daily interactions
with drivers, other operation staff and management via Qualcomm,
telephone and in person. · Ability to suggest and recommend
disciplinary action, terminations, and hiring decisions. · Oversee
the monitoring of personnel and driver utilization to coordinate
service and schedules while maintaining DOT compliance. · Manage
the scheduling and or dispatch of drivers to appropriate locations,
according to customer requests, specifications, or needs, using
Omnitrac devices, telephone, or current communication devices,
maintain a high level of service, track and trace. · Oversee all
communication within specifically assigned customer base. Build a
rapport with the local customer contact through meetings,
entertainment, and personal interactions.· Monitor and ensure
driver logs are completed and accurate. · Oversee the scheduling of
equipment maintenance. · Maintain KPI's and present both internally
to Hogan and externally to customer. · Record and maintain files or
records of customer requests, work or services performed, charges,
expenses, driver discipline, and other dispatch information. ·
Ensure employee payroll is accurate and submitted in a timely
manner. · Plan and execute backhaul plan according to account
requirements. · Ensure company policies are followed in regards to
such things, but not limited to; fatigue policy, cell phone policy,
accurate and timely reporting of accident and injuries. · Other
duties as assigned. Requirements· Bachelor's degree strongly
preferred· 10+ years in the transportation industry· 5+ years
developing talent in managers· 5+ years managing to a P&L·
Excellent communication skills, both verbal and written· Strong
relationship building skills· Excellent organizational and planning
skills· Strong customer service orientation· Proficient in
Microsoft products including Word, Excel and PowerPoint.
Keywords: Work 4 Hogan, Gastonia , Operations Manager, Executive , Cowpens, North Carolina
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