Retail Store Manager
Company: SPECTRUM
Location: Gastonia
Posted on: June 24, 2022
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Job Description:
JOB SUMMARYThe Spectrum Store Manager is responsible for
building a highly successful sales, retention and customer care
culture inside their store. Actively and consistently supports
efforts of their team to engage customers in a retail environment
and drives the sale of Charter product and services. Consistently
demonstrates solid leadership and coaching skills to create a
motivated work environment where employees can excel.MAJOR DUTIES
AND RESPONSIBILITIESActively and consistently support all efforts
to simplify and enhance the customer experience.In partnership with
their manager, leads a team of focused sales professionals,
motivating and engaging them to meet and exceed their sales goals
and customer care metrics, while delivering a clean, organized and
fully operational retail experience for all customers and
employees.Ensures sales teams are retaining customers through
positive customer relationship building, diffusing customer
escalations, utilizing effective listening skills and probing
techniques to overcome objections and save/upgrade
customers.Ensures their Store meets Spectrum brand expectations and
that a thriving culture of customer care exists at all locations
within their span of control.Utilizes effective assessment skills
to continually inspect everything from the sales behaviors to the
product knowledge of their teams and partners with management on
change efforts as needed.Proactively identifies issues, builds
action plans and seeks opportunities to grow their business and
increase customer satisfaction.Works with their manager to provide
subject matter expertise on all store functions, as well as the
Spectrum Store Customer Experience (SSCE), Spectrum products,
pricing plans, promotions, service features and visual standards,
as well as those of competitors.Consistently meets or exceeds
operational standards, including store appearance, inventory and
appropriate levels of staffing, while minimizing or eliminating
losses to the company in their location.Partners with their manager
to build employee engagement and high performing teams by
recruiting, training and retaining the best talent within their
span of control.Provides daily coaching and directions to their
team via multiple forums; one-on-ones, team huddles and department
meetings.Creates an environment of continuous learning, role
playing and development where employees are able to enhance their
skills and maximize their potential and success through coaching,
training, and objective performance management, including the
progressive discipline process.Maintains solid working
relationships with management, the operations team and peers,
working as a team to build a culture of success.Implements and
enforces the cash management policy and completes timely audits of
their Spectrum store.In alignment with their manager, provides
guidance, monitors and manages the enforcement of all company
policies and procedures.Provides management with frequent updates
about key events in their store.Assists with Store Manager
functions and performs other duties as requested by
management.REQUIRED QUALIFICATIONSSkills/Abilities and
KnowledgeAbility to read, write, speak and understand
EnglishAbility to build good partnerships within all areas of the
organization by exhibiting solid interpersonal leadership,
influencing and presentation skillsSignificant time working inside
a destination-style shopping environmentProven ability to lead
others and motivate them to succeed in a goal and incentive based
work environmentDisplays passion for delivering a great customer
experience during multiple roles in their careerHigh comfort level
with personal technology, such as mobile devices and personal video
platformsValid driver's license and ability to meet Charter's motor
vehicle requirementsRequired EducationBachelor's Degree or
equivalent work experienceRelated Work ExperienceManagement
experience; 1+ yearsTelecommunications/wireless experience; 1-3
yearsSales/Customer Service experience; 3-5 yearsPREFERRED
QUALIFICATIONSSkills/Abilities and KnowledgeAbility to make
qualitative judgmentsSome experience in implementing sales training
and employee development programsSome knowledge of identifying
trends, risks and communicating those to managementWORKING
CONDITIONSRetail environmentExposure to moderate noise levelWork
hours and travel to other locations as business needs dictateHandle
a physically demanding job, lifting up to 35 lbs.Ability to stand
for prolonged periods of timeProfessional attire and
appearancePHYSICAL AND MENTAL REQUIREMENTSMental
RequirementsAbility to communicate with employees and customers in
person, on the phone, and by written communication in a clear,
straight-forward and professional mannerDetail oriented and a good
problem solverKnowledge and ability to use computer and software
applicationsAbility to prioritize, organize, manage multiple
tasks/projects and handle change effectively SRL411 305143
305143BR
Keywords: SPECTRUM, Gastonia , Retail Store Manager, Executive , Gastonia, North Carolina
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