Manager, Sales Support Carrier - Spectrum Enterprise

Streamline and enhance the Sales and Carrier client experience by continuously providing coaching and professional development and improving on existing support strategies. Drive a successful Carrier sales support process by sourcing, interviewing, training and coaching a team while managing productivity reports, performance reviews and conducting meetings for feedback and planning.Improve revenue by mentoring the team to provide proactive support in the pre-sale environment to internal and external clients.Ensure accurate and quality quoting and ordering for Carrier Access and Cell Tower Backhaul clients through regular team reviews and work to pivot as needed to maximize output of quotes resulting in revenue.Achieve company objectives through the management of daily, weekly and monthly deliverables, including service level agreements (SLAs) in quotes and order activities. Support process and strategic planning that support sales activities by conducting regular process reviews.Improve efficiency and sales success through active participation in planning logistics and coordination with boundary partners, including Business Development, Business Intelligence, Construction, Design, Service Delivery, Product, Special Pricing and Finance.Actively engage with Sales Directors and Account Managers to understand client needs and targeted sales strategies.Maintain client data accuracy through the detailed management of a diverse library of specific requirements, including quoting specifications and order parameters.Enhance data integrity through historical tracking and the management of the quoting database, network to network interface (NNI) lists, building lists, business rules and rate cards. Conduct weekly team meetings to understand activity levels and challenges within sales support.Refine support processes by working with boundary partners. Resolve client issues by serving as an escalation point for internal team members and external clients. Assist in closing deals by contributing in face to face meetings with Carrier clients, reviewing their current status and strategizing for improvement and growth.Coordinate overall support efforts by working with Marketing, Order Management, Finance, Deal Support, Technical Support and other support teams.Maximize revenue growth by providing management support for teams that work cross-functionally on special pricing requests, following up on quotes, managing IRR financial models, ASR and order submissions, tracking of special pricing requests (SPARCs) and overall management of bulk deals nationwide.Required keys for success: