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Senior Enterprise Voice Product Manager

Location: Gastonia
Posted on: February 21, 2021

Job Description:

At a glance:Are you a product management professional enthusiastic about defining the current and future product line of a technology leader? Can you commit to a leadership position guiding teams of marketing strategists to develop innovative product solutions? Do you desire competitive compensation with lucrative benefits and a focus on professional development?Our company:

At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.

Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America's largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise's industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at


As the Senior Enterprise Product Manager, you drive value leadership in the marketplace by ensuring a positive client experience while delivering enticing pricing and packaging of technology products. You possess an in-depth understanding of the market and the ability to effectively evaluate market trends, the competitive landscape and other service provider offers. You excel at determining the effectiveness of the pricing strategy, value proposition and competitiveness of technology products by assisting with profit and loss. You recommend areas of improvement based on the analysis, evaluation and continuous monitoring of client and unit growth. You improve client satisfaction by serving as the subject matter expert and point of contact for all product questions, documentation and issue resolution.

You drive product success by contributing to the product roadmap while creating and communicating detailed product requirements, user scenarios and market analysis to various cross-functional teams. You differentiate Spectrum Enterprise in the market through the identification of new products, enhancements and potential new lines of business. You collaborate with Sales and Marketing to align tactics with the product strategy. You ensure that the product vision and client experience are maintained throughout the delivery cycle by working closely with development and delivery agents. Your success is measured by key operating metrics that include sales results, churn, market penetration and attachment rates to key data products. You provide guidance to multiple teams within an office environment and travel as needed to complete company objectives. You report directly to the Senior Director, Product Management Voice Services for goals, guidance and assistance.

Position benefits:Competitive Salary with BonusHealth, Vision and Dental Insurance100% Company Match 401(k) up to 6%Company Funded Retirement Accumulation Plan for an additional 3%Education AssistancePretax Child Care Spending Account Paid Holidays, Vacation Days, Personal Days and Sick DaysEmployee Discount on Spectrum Services Where AvailableWhat you will do:Encourage company-wide excellence and success by actively and consistently supporting all efforts to deliver a superior client experience and product portfolio that satisfies client current and future needs. Accurately Identify client needs through in-depth research of market and competitor information. Review product specifications and requirements to make informed recommendations on the nature and scope of product lines.Ensure successful product launches by appraising new product ideas and marketing programs.Improve brand and product awareness by evaluating the market, creating targeted marketing programs, developing promotions and recommending pricing. Enhance the marketing strategies for product lines through collaboration with internal stakeholders.Research and present short- and long-term product sales forecasts and analyses for senior leadership to leverage.Satisfy future client needs by partnering with product teams to provide guidance on product enhancements and upgrades.Required keys for success:Five or more years of product development or product management experienceFive or more years of experience with cable, telecommunications, software or online servicesProficient in understanding complex, technical concepts and translating them into simplified product attributesSound business acumen with the ability to analyze and interpret data to provide recommendationsAdept at working in a fast-paced, competitive high-pressure environmentDesire to understand and build technical knowledge of telecommunications products and servicesExtensive experience leading large, cross-functional teams to exceed business goals and resultsAbility to plan, prioritize and organize effectively and independentlyProficient in Microsoft Word, Excel, PowerPoint, Outlook and project management softwareEffective written and spoken English communication skills with all levels of an organizationHow you will stand out from the crowd:Seven or more years of product development or product management experience in a specific supported product line within a business-to-business (B2B) solutionProven track record of working with federal, state and local government contract processes and proceduresFamiliar with system integrators or consulting engagements when formulating government related request for proposal (RFP) responsesHistory of working with General Services Administration (GSA) schedules or Multiple Award schedulesYour education:Bachelor's Degree in business, technology or a related field, or an equivalent combination of education, training and experience(required)Master's Degree in a related field (preferred)

For more information on Spectrum's benefits, please click .

Keywords: SPECTRUM, Gastonia , Senior Enterprise Voice Product Manager, Executive , Gastonia, North Carolina

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