Service Advisor- Commercial Turf Equipment

Company: Smith Turf & Irrigation
Location: Paw Creek
Posted on: April 1, 2026

Job Description:

Company Overview Smith Turf & Irrigation is the leading distributor and retailer in the golf, grounds and landscaping industry. We offer a comprehensive selection of equipment, irrigation and landscape products and support our customers with technical expertise and service. Since 1925, Smith Turf has built an unmatched reputation for outstanding customer care, service and support across North and South Carolina, Virginia and Tennessee. STI is a family owned business that believes in working as a team and fosters a family oriented culture. Position Overview We have two newly updated Service Advisor/Scheduler positions (Level 1) open in our Commercial Equipment Service Department based out of our Charlotte home office. These roles work with our customers, outside mobile service technicians, suppliers and inside team to assist customers with service needs. These positions play a critical role in upholding our reputation for exceeding our customers’ expectations. What You’ll Do - Field internal and external service department inquiries by phone and email - Listen to customer needs and determine next steps to assist customers - Open work orders and keep customers updated until they are closed and invoiced - Works with mobile technicians and internal service team members to handle customer needs - Assists with Parts ordering and warranty information - Generates and tracks escalated supplier service support request - Will prioritize schedule and dispatch mobile service technicians Skills preferred - Strong administrative and computer skills - Working knowledge of electrical and hydraulic - A proven aptitude for delivering top-notch customer service experiences - A keenness to learn, adapt, and implement new technologies - Ability to make swift and effective decisions - Experience in service, sales, training or other related work within a mechanical field - High school diploma or its equivalent is required Benefits · Competitive Compensation · Medical, Dental, Vision, Short and Long Term Disability, Life Insurance · Paid Time Off and Paid Holidays · 401(k) with Company Match · Employee Referral Program · Opportunity of Advancement · Paid Training and Certifications · Free Counseling Services- EAP · Product Discounts · Weekends Off! STI is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. All employment decisions at STI including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.

Keywords: Smith Turf & Irrigation, Gastonia , Service Advisor- Commercial Turf Equipment, Customer Service & Call Center , Paw Creek, North Carolina