DENTAL OFFICE MANAGER

Company: Friendly Dental Group
Location: Charlotte
Posted on: February 17, 2026

Job Description:

Job Description Job Description Benefits: 401(k) Competitive salary Dental insurance Employee discounts Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Dental Office Manager Charlotte, NC We are an established and growing dental practice seeking an experienced Office Manager to oversee front-office operations and support a busy clinical team. This role is essential to maintaining efficient daily workflows, accurate billing and insurance processes, and a positive patient experience. The ideal candidate is organized, detail-oriented, and confident managing dental office operations in a fast-paced environment. Essential Duties & Responsibilities Manage daily front-office operations, including patient check-in, check-out, and appointment scheduling Handle incoming calls, patient inquiries, and office communications Verify insurance benefits prior to patient appointments and maintain accurate records Review treatment plans and financial estimates with patients; explain insurance coverage and anticipated out-of-pocket costs Submit pre-authorizations as required prior to treatment Prepare, review, and submit dental insurance claims accurately and in a timely manner Reconcile EOBs and insurance payments; post payments and write-offs correctly Follow up on unpaid claims, insurance denials, and outstanding patient balances Review daily charges to ensure accuracy between treatment plans, clinical notes, and services rendered Coordinate closely with clinical staff to support efficient patient flow and scheduling Qualifications Minimum 2 years of experience in a general dentistry office Strong working knowledge of dental insurance, billing, and claims processing Experience using Dentrix or other comparable dental practice management software Strong communication, customer service, and interpersonal skills Excellent organizational skills with the ability to multitask and prioritize Bilingual (English/Spanish) preferred but not required What We Offer Pay: $24$28 per hour, based on experience Benefits: Medical, dental, vision, life insurance, 401(k), and paid time off (PTO) Flexible scheduling across multiple locations Schedule Monday through Friday Daytime hours 8-hour shifts

Keywords: Friendly Dental Group, Gastonia , DENTAL OFFICE MANAGER, Administration, Clerical , Charlotte, North Carolina