Loan Servicing Manager II
Company: JPMorganChase
Location: Charlotte
Posted on: April 1, 2026
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Job Description:
Description Join a top-ranked company recognized for career
growth and development. As part of our Lending Services team,
you’ll have the opportunity to expand your skills, collaborate with
talented professionals, and make a meaningful impact. We value your
expertise and offer a dynamic environment where you can thrive and
advance your career. Discover the benefits of working with a team
committed to excellence and innovation. As a Loan Servicing Manager
II within Lending Services, you manage a diverse portfolio of
syndicated and bilateral loans, ensuring compliance and operational
excellence. You use your expertise to interpret complex documents,
interact with stakeholders, and meet critical deadlines. Your
leadership and strategic planning skills help you address
challenges and develop effective solutions. By fostering
collaboration and building strong relationships, you contribute to
the success of our team and the satisfaction of our clients. You
will provide operational support for the largest and most
sophisticated corporate loan transactions in the market. In this
role, you will have direct contact with borrowers, lenders, and
business partners, delivering a high-quality servicing experience.
You will also drive continuous improvement initiatives, analyze
team performance metrics, and implement best practices to enhance
operational efficiency. Job responsibilities Provide deal
origination and execution support to Asset Based Lending deal teams
as the primary loan servicing contact Administer excellence in the
customer experience for both internal and external clients Offer
feedback to deal structuring teams on operational market trends and
feasibility Read and interpret complex legal credit agreements and
related documentation Perform quality control on new deals,
restructures, and amendments, verifying system setup accuracy Lead,
mentor, and develop a team of loan servicing professionals Manage
workflow allocation and prioritize team tasks to meet deadlines and
service level agreements Oversee loan activity including funding,
re-pricings, and payments in accordance with credit agreements
Calculate and track complex interest and fee accruals across
changing lender distributions Serve as an escalation point for
complex client issues, collaborating with senior management and
cross-functional teams Reconcile daily funding and payment
activity, initiate and reconcile automated funds movement, and
monitor past due principal, interest, and fees Required
qualifications, capabilities, and skills Five or more years of
Commercial or Asset Based Lending experience Three or more years of
exceptional customer service experience Thorough understanding of
Treasury Products Excellent written and verbal communication skills
Proven ability to collaborate with multiple stakeholders Strong
analytical thinker with ability to identify connections between
data and systems Demonstrated ability to lead and motivate teams in
a high-volume, deadline-driven environment Strong conflict
resolution and decision-making skills Strong organizational skills
with ability to function efficiently in a fast-paced,
deadline-oriented environment Proficient in Microsoft Office
applications, especially Excel Knowledge of reading and
interpreting syndicated or bilateral credit agreements Preferred
qualifications, capabilities, and skills Experience with Loan IQ
Bachelor’s degree in business, finance, or accounting; data
analytics minor preferred Proficiency in Excel Power Query,
Alteryx, Python, or R Experience analyzing collateral, assessing
eligibility, and processing Borrowing Base Certificates Five to
seven years in accounting or finance, with Asset Based Lending
automation experience Strong attention to detail and proficiency in
monitoring systems Excellent teamwork and multitasking abilities in
a dynamic environment
Keywords: JPMorganChase, Gastonia , Loan Servicing Manager II, Accounting, Auditing , Charlotte, North Carolina
