Billing Specialist
Company: Brightspeed
Location: Charlotte
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Job Description The Billing
Specialist supports the Billing Operations team by reviewing,
validating, and ensuring the accuracy of customer invoices across
multiple billing cycles and business segments. This position
focuses on post-generation quality assurance, identifying
discrepancies, and collaborating with analysts, IT, and finance
teams to ensure all invoices are correct before release. The role
contributes directly to billing accuracy, timeliness, and
compliance with company policies and customer contracts. Key
Responsibilities Review invoices after system generation to confirm
pricing, formatting, and charge accuracy before distribution to
customers. Conduct quality assurance checks across all billing
cycles to ensure completeness and consistency. Compare invoice data
to source systems, billing inputs, or customer contracts to
validate correctness. Identify and document billing variances or
recurring issues and escalate to the Billing Operations Supervisor
or Analyst for resolution. Partner with cross-functional teams to
resolve discrepancies impacting invoice accuracy or timing.
Maintain records and logs of quality reviews, corrections, and
cycle validations for audit and compliance purposes. Support
end-to-end testing and validation during system updates,
migrations, or new product introductions. Participate in process
improvement efforts to enhance billing efficiency and data
integrity. Provide support to internal stakeholders or customers
regarding billing-related questions and corrections. May perform
other duties as assigned. Skills & Competencies Familiarity with
enterprise billing systems (e.g., SAP BRIM or similar) Strong
Microsoft Excel skills for data validation and reconciliation
Understanding of billing controls, revenue processes, and audit
readiness High attention to detail and accuracy Strong
organizational and time-management abilities Excellent
communication and teamwork skills Problem-solving mindset and
willingness to learn new systems and processes Physical Demands &
Work Conditions Primarily office-based with extensive use of
computer and standard office equipment May require extended periods
of sitting and data entry Minimal physical requirements (e.g.,
ability to lift up to 10 lbs) Occasional extended hours or weekend
work during billing close or cycle validations Travel up to 5% may
be required for training or team collaboration Qualifications WHAT
IT TAKES TO CATCH OUR EYE: Education & Experience: Associate degree
in Accounting, Finance, or Business Administration, or equivalent
experience 1–3 years of experience in billing, accounting, or
finance operations (telecommunications or SaaS experience
preferred) Additional Information BONUS POINTS FOR: Experience with
SAP BRIM or other large-scale billing platforms Knowledge of
telecommunications billing cycles and quality control practices
Exposure to process automation or data analytics tools LI-MH1 WHY
JOIN US? We aspire to contemporary ways of working. Recognized as a
Top Workplace by the Charlotte Observer, Brightspeed HQ is located
on the 7th floor of the new Vantage South End - East Tower in
Charlotte, NC. We prioritize hiring talent in the Charlotte area,
whenever possible, to make it a truly vibrant destination for our
hybrid workforce. At Brightspeed, we have roles that are designated
as remote, hybrid, office or field-based, depending on the
position, business needs and individual circumstances. We also
invest in technology that enables our entire team to stay
connected. Why? Because Brightspeed recognizes the value of finding
the best talent for the job, wherever they may be. We offer
competitive compensation and comprehensive benefits. Our benefits
and paid time off programs reflect our underlying belief in
promoting overall wellness through physical, emotional and
financial health. Brightspeed offers a comprehensive benefit
program, including competitive medical, dental, vision, and life
insurance; an employee assistance program; a 401K plan with company
match and a host of voluntary benefits. Inclusion and belonging are
at the center of our grounding belief in Being Real . When we bring
our authentic selves to work, everyone is better as a result. A
diverse team helps us be fierce advocates for more accessible,
inclusive and high-quality internet, because we believe doing so
promotes equity in the communities we serve. Brightspeed is an
Equal Opportunity Employer that is committed to inclusion of all
qualified individuals, including individuals with a
disability/veterans. If you require reasonable accommodation to
complete a job application or to otherwise participate in the
hiring process, please contact
taaccommodationrequests@brightspeed.com to initiate the
accommodations process. For all applicants, please take a moment to
review our Privacy Notices: Brightspeed’s Privacy Notice for
California Residents Brightspeed’s Privacy Notice
Keywords: Brightspeed, Gastonia , Billing Specialist, Accounting, Auditing , Charlotte, North Carolina
