Tax Resolution Specialist

Company: isolved
Location: Charlotte
Posted on: February 17, 2026

Job Description:

Job Description Job Description Why Work Here isolved HCM delivers 40 years of industry experience daily to its 160,000 "People Hero" customers Headquartered in Charlotte, NC with 18 US locations, isolved HCM is also a global enterprise with locations in Colombia, Guatemala and Mexico isolved awarded top places to work in the USA 2023 and we are proud of our TOP employee engagement results in 2024 Our People Heroes have rated us number one in vendor satisfaction within Sapient Insights Group's HR Systems Survey for two years in a row. isolved ranked top performer in SMB Payroll - 2023 Sapient Report Job Description The isolved Tax Department is looking for team members who enjoy payroll taxes, research, and resolution. As a Tax Resolution Specialist, you will act as a detective and problem-solver who digs into tax requirements to identify the root cause of cases. The Tax Resolution Specialist will be responsible for working with customers to help resolve payroll tax notices, complete amended tax returns and work directly with clients through CRM, email & phone. Our underlying goal is to reach the best possible outcome for our customers, while building relationships with key agents at various tax agencies. Core Job Duties: Resolving in-depth payroll tax issues across various taxing agencies that include federal, state, and local agencies Preparation of amended tax returns while ensuring compliance with applicable federal, state, and local payroll tax regulations are met Reviewing and processing of adjustments for quarter-end and year-end tax processing to ensure accurate reporting Accurate and timely preparation and submission of payroll taxes and returns Acting as a client advocate for payroll tax filing matters Maintaining the tax database while preserving data integrity Completing EFT registrations as needed and mail, email, or fax to agency Updates to existing Client rate changes via SUI Rate Exchange Articulating changes in tax compliance requirements to our Development Team Participating in streamlining future processes Minimum Qualifications: Have a passion for technology Embrace constant change and welcome it! Possess effective communication and negotiation skills Are detail oriented with exceptional oral, written, and interpersonal capabilities Can demonstrate working knowledge of Microsoft Word, Excel, Outlook, and web-based applications Work well under pressure and can meet strict deadlines Education and Experience: Possess a Bachelor's Degree (Preferred) Are savvy in multi-state tax and payroll rules Have experience in e-filing federal tax returns, state tax returns, and W-2's Have experience working at a Payroll Service Bureau (this is a PLUS) About isolved isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com. EEO Statement isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Disability Accommodation Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above. LI-KJ1

Keywords: isolved, Gastonia , Tax Resolution Specialist, Accounting, Auditing , Charlotte, North Carolina