Senior IT Business Manager/ Program Manager - Director/Executive Director

Company: SMBC Group
Location: Charlotte
Posted on: December 31, 2025

Job Description:

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges. In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd. Role Description The Senior Director of IT Business and Project Manager will report to the Americas Division Technology Head of Business & Program Management and is responsible for overseeing and managing technology related projects throughout the lifecycle. This includes defining project objectives, scope, and deliverables, identifying risks and dependencies, and developing comprehensive project and communication plans. This individual will partner cross-functionally to influence teams, understand resource capacity utilization and budgets, and ensure projects are delivered on time and within budget. The IT Project Manager plays a critical role in driving successful technology related implementations that support the organization’s objectives and enhance operational efficiency. Role Objectives: Delivery Role Objectives • Leads planning, execution and/or implementation of operational and finance related initiatives for the Technology organization through all phases, tasks, and timelines. • Facilitates the definition of project missions, goals, tasks, funding, and resource requirements. • Completes projects or assigned tasks in accordance with defined project management methodology. • Manages Project Budget & Resource allocation and utilization. • Manages clients/stakeholders (including subject matter experts from different Technical teams); determines needs, facilitates communication, and implements changes, where applicable. • Monitors project progress and provides regular status updates to management and escalate key blockers to management. • Participates, where necessary, in requirements gathering/elicitation, design and/or testing phases. • Resolves or assists in the resolution of conflicts within and between projects or functional areas; implements changes where applicable. • Submits CRs (Change Requests) and SMLs (System Maintenance Logs) as part of the change management process. • Ensures project closure activities are completed, including completion of all tasks, final updates to Schedule, closure of all risks/issues and archival of all documentation. • Ability to thrive in a challenging transformation-driven environment, with the flexibility to adjust to changing business requirements. Qualifications and Skills • Hands-on expertise in ServiceNow Strategic Portfolio Management (SPM) tool and Agile modules (EAP / SAFE). Knowledge of Apptio application and TCO methodology advanctageous • Formal project management expertise and knowledge of project management methodology / SDLC / PLC processes in IT financial services environments. • Experience in managing complex IT processes and projects across multiple business and technical areas • Demonstrated working knowledge of end-to-end IT processes • Ability to influence people outside the immediate span of control, negotiate and resolve conflicts, and work with business users, IT partners and vendors • Excellent verbal and written communication skills with ability to articulate concepts and ideas to diverse audiences • Able to work well autonomously and be a complete self-starter and be comfortable with public speaking and developing relationships across all levels of the enterprise. • 10 years of specialized experience in Financial Services • Required BA/BS in Finance, Mathematics, Computer Science or Management Information System concentration is preferred • Licenses /Certifications - PMI certification or the equivalent is advantageous • Advanced MS Office required, with knowledge of Tableau, PowerBI , Visio preferable Additional Requirements SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required. SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law.

Keywords: SMBC Group, Gastonia , Senior IT Business Manager/ Program Manager - Director/Executive Director, Accounting, Auditing , Charlotte, North Carolina