Springhill Suites by Marriott - Housekeeping Manager
Company: Carowinds
Location: Charlotte
Posted on: April 26, 2024
Job Description:
Overview:As Housekeeping Manager for the Springhill Suites, you
will be responsible for the overall cleanliness and upkeep of a 130
room hotel servicing guest rooms, public areas, laundry and grounds
keeping of the property with attention to detail and perfection.
Performing various tasks to ensure Marriott's brand standards to
provide an exceptional guest and team member experience while
learning, growing and having FUN! -
Responsibilities:
- Take initiative in maintaining company and brand reputation and
dedication to safety, service, courtesy, cleanliness and
integrity
- Demonstrate a commitment to exceptional guest service and team
member engagement to create memorable stay experiences
- Provide professional courteous service to our guests,
accommodating requests while prioritizing and coordinating a proper
cleaning cycle to turn the house in a timely manner.
- Provide working leadership and high visibility to promote a
strong performance and service culture. Model service behaviors in
all interactions with guest and team members as we expect of the
team
- Promote teamwork and good working relationships and
communication between departments
- Work very closely with Maintenance team to provide clean, safe
and well-maintained hotel with everything in good working
order.
- Inspects guest rooms daily, walk the property to ensure clean
and inviting meeting space, public spaces and property
grounds.
- Develop and implement new techniques to improve Housekeeping
operation and maximize productivity
- Ensure that the team is trained properly and adheres to all
safety and security guidelines regarding equipment safety, guest
safety and safe chemical handling procedures in compliance with all
state codes/regulations and brand standards and minimize guest and
employee accidents
- Manage guest supply, linen and cleaning supply inventory
according to budget and monitors storage procedures and Housekeeper
cart arrangements.
- Maintain adequate staffing levels, hire, train, develop and
lead Housekeeping team, monitor performance management including
disciplinary action
- Scheduling according to forecasted occupancy and budget, adjust
staffing levels as needed.
- Maintain proper key control
- Adheres to and enforces all Carowinds Park specific policies
and procedures
- Other duties may be assigned
Qualifications:
- Minimum 5 years of previous experience required in Housekeeping
in Hotel setting.
- Minimum 2 years of previous leadership experience with direct
reports in Housekeeping position required. Ability to work flexible
schedule including nights, weekends and holidays according to
business demand
- Strong verbal and written communication skills needed
- Strong time management, planning and organizational skills
needed
- Strong work ethic, enthusiastic, self-motivated, outcome
oriented and results focused individual that can provide working
leadership
- Ability to pass mandatory (and/or random) drug screen per
company policy unless prohibited by state or provincial law
Keywords: Carowinds, Gastonia , Springhill Suites by Marriott - Housekeeping Manager, Executive , Charlotte, North Carolina
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